Hey all,
New member here, and I've feel like I've had a pretty poor experience with a new PRS. I'm in Australia and recently bought a brand new Aquableax custom 24, quilted maple 10 top with stained maple neck. I have some nice guitars, but this guitar is one of the more expensive in my collection. The guitar was built August 2021, and I bought it 3 weeks ago.
From my point of view, 2 issues were apparent on delivery:
- Frets were corroded. I can't tell you how disappointing this was picking this up to play and how awful if felt
- The maple top has a blemish near the pick up selector
Pics below:
On the same day as delivery, I went back to the dealer with the issues above. He's been pleasant and responsive throughout. The Australian PRS rep took a bit over 2 weeks to come back to me and basically said that there's no issue with the top, and that if I drop the guitar off and later pick it up, they'll fix the frets (~100mile drive for me twice).
I wasn't happy with that so got in touch with PRS US directly. They were very prompt in their response, which was great. They said the frets are an issue and they'll help get fixed, the top however apparently is perfectly ok from their perspective.
So I was keen to get other customers perspective on this. I'm disappointed - this is a big purchase for me, and I know that if I was ever to resell the guitar, the brown blemish will put downward pressure on the price I could get, yet I paid full price.
How would you feel? Do you think I'm being unreasonable?
New member here, and I've feel like I've had a pretty poor experience with a new PRS. I'm in Australia and recently bought a brand new Aquableax custom 24, quilted maple 10 top with stained maple neck. I have some nice guitars, but this guitar is one of the more expensive in my collection. The guitar was built August 2021, and I bought it 3 weeks ago.
From my point of view, 2 issues were apparent on delivery:
- Frets were corroded. I can't tell you how disappointing this was picking this up to play and how awful if felt
- The maple top has a blemish near the pick up selector
Pics below:
On the same day as delivery, I went back to the dealer with the issues above. He's been pleasant and responsive throughout. The Australian PRS rep took a bit over 2 weeks to come back to me and basically said that there's no issue with the top, and that if I drop the guitar off and later pick it up, they'll fix the frets (~100mile drive for me twice).
I wasn't happy with that so got in touch with PRS US directly. They were very prompt in their response, which was great. They said the frets are an issue and they'll help get fixed, the top however apparently is perfectly ok from their perspective.
So I was keen to get other customers perspective on this. I'm disappointed - this is a big purchase for me, and I know that if I was ever to resell the guitar, the brown blemish will put downward pressure on the price I could get, yet I paid full price.
How would you feel? Do you think I'm being unreasonable?