Ha! Yes. I know I probably sound like it's my time of the month. I rant. But only because you people are the only ones to listen. Had you never responded, I probably would have stopped (and found another forum!)
Please note I am not upset at the build time, a little upset it was quoted so far from reality, but I can live with that, really I can, had I been updated.
Remember, I had FIVE emails and THREE phone calls to this company after the expected completion date and heard NOTHING back. I thought I was days away from a guitar and I couldn't make contact to offer payment. For almost two weeks I kept trying before ranting here. I don't think I am being unreasonable to be frustrated at that point. Only after all that did I start this thread. After getting all the help I did at first, and being told by the rep "I have Paul's personal phone number, trust me, everything will be fine"....then, nothing. Nothing. Nothing. To this day, at this moment, I still have not heard back from him phone or email. That should be unacceptable even from a low rated dealer, from which you wouldn't expect much.
I guess I was hoping someone so well connected to Paul (as he claims) would also be reading or hearing from this forum, which would prompt a return phone call or email, but nope. I guess I was trying to reach out to the dealer through this thread. My only communication was to whomever finally picked up the phone on the day I paid it off "oh it's here we've been waiting for you" and the guy who picked up the phone to tell me it didn't ship yet "sorry we've been too busy"
Yes, this is PRS fan site, and I am not a fan boy (yet). I respect a well made guitar, but I have no PRS experience. When I have a nice guitar in my hands, I will forget about the company I bought it from. Sorry to get people sucked in so deep. I really was ranting to one person, but no other methods (including this one it seems) could establish contact, and you all had to hear it. I don't need my hands held. I need my money back or an update AFTER the completion date I was told. Having my hands held implies that I was bugging them throughout. I only started after I expected it to be ready to ship.
Well, it is out of their hands now, so hopefully I never hear from them again.
Please trust me when I say I hold no grudges to PRS at all and this experience will not affect my feelings on the guitar itself, I am able to keep things separate. I do understand the responses and feelings that perhaps I am hard to please, I don't think that is the case. This is pretty much the only thing I have really complained about all year. I must not be getting my full meaning across. Lack of attention has been and only is my gripe of this thread. Not lead times, not quality, not price.
And actually you did help me here, so it wasn't a wasted rant. I got Matt's email, whom I could contact which proved to me my order existed.
As I said before, I am not going to throw them under the bus by name because I will give them the benefit of the doubt that perhaps I just got unlucky and fell through the cracks and I don't want to be the cause of someone losing the ability to make money for their family (after all, it was legit, I paid a good price for a guitar, and I got one). If you really want to know the dealer's name, message me.
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