Elahrairah
New Member
- Joined
- Feb 14, 2014
- Messages
- 44
I wanted a hollowbody and shopped around. Gibson and Gretsch are too big and others are too expensive. PRS is a;so a bit too expensive but not as much. It is the right size and I was able to get the extra money. Plus add the piezo blend option and I am sold.
Problem is I couldn't actually get one to play with before purchase, I had to go through blind.
So I place my order on 2-19 from a company I won't name yet (I'm giving them more time, but it is not GC). Through the entire process, I was hand walked. Every email answered within an hour, it was great. I had many questions and I am sure was starting to annoy them. No matter, it all worked out. I was told 4-6 weeks for delivery. After 4 weeks I checked up on it. Was told about another 4 weeks. No problem.
We are now on week 11. I have called twice and emailed twice in the last week to check the status. Not so much as a return email "we are looking into it", just a void. When I call I get "I see you ordered a SCHB2, I'll have someone look into it and get back to you"....and then.....nothing. Thank God I didn't put much cash up front.
When I checked at 4 weeks, it only took a couple of hours to tell me "another 4 weeks", so I can't believe PRS isn't letting them know....or if they are, why not tell me?
So the delay I can handle, the problem is that I have rearranged my room to hang my guitars on the wall and now it is a mess and continues to be so until I get the HB and figure out how I want to hang them.....
I am about ready to cancel the order for failure to deliver as promised. I am already on edge wondering if I will like it since I couldn't try it out first, then add this makes me feel very anxious and unappreciated. I am slowly moving from every excited to very worried what this lifetime "marriage" to PRS is going to be like.
I even have colleagues at work who play guitar and are anxious to see it and keep asking about it. Now they are asking me "what's up with your guitar?" When I tell them I am in the dark, they shake their head like I am an idiot to keep the order open...but I really want a hollowbody....
I have emailed PRS customer service but only today, so I will see if they answer me or not. Though I expect not as before I ordered I sent PRS an email asking a question about the neck and it's as if my emails go directly to junk mail....not even an auto response.
Problem is I couldn't actually get one to play with before purchase, I had to go through blind.
So I place my order on 2-19 from a company I won't name yet (I'm giving them more time, but it is not GC). Through the entire process, I was hand walked. Every email answered within an hour, it was great. I had many questions and I am sure was starting to annoy them. No matter, it all worked out. I was told 4-6 weeks for delivery. After 4 weeks I checked up on it. Was told about another 4 weeks. No problem.
We are now on week 11. I have called twice and emailed twice in the last week to check the status. Not so much as a return email "we are looking into it", just a void. When I call I get "I see you ordered a SCHB2, I'll have someone look into it and get back to you"....and then.....nothing. Thank God I didn't put much cash up front.
When I checked at 4 weeks, it only took a couple of hours to tell me "another 4 weeks", so I can't believe PRS isn't letting them know....or if they are, why not tell me?
So the delay I can handle, the problem is that I have rearranged my room to hang my guitars on the wall and now it is a mess and continues to be so until I get the HB and figure out how I want to hang them.....
I am about ready to cancel the order for failure to deliver as promised. I am already on edge wondering if I will like it since I couldn't try it out first, then add this makes me feel very anxious and unappreciated. I am slowly moving from every excited to very worried what this lifetime "marriage" to PRS is going to be like.
I even have colleagues at work who play guitar and are anxious to see it and keep asking about it. Now they are asking me "what's up with your guitar?" When I tell them I am in the dark, they shake their head like I am an idiot to keep the order open...but I really want a hollowbody....
I have emailed PRS customer service but only today, so I will see if they answer me or not. Though I expect not as before I ordered I sent PRS an email asking a question about the neck and it's as if my emails go directly to junk mail....not even an auto response.
