It just looks flat in comparison.
Yes. And that is exactly what I stated with my order. I love bright, vibrant colors. No washed out, faded or dull Pomegranate please! Match that sample piece!
It just looks flat in comparison.
I was teasing about the colors, Tag. Not being serious!
I think it was trying to slowly twist things into it being my fault, and you getting defensive about PRS. (And thats fine, I am just going to call you out on it)
But the thing is, one of the Forum rules is that customer service issues aren't supposed to be posted. Seems like this is a customer service issue. I think it should simply be dealt with between you and PRS, and not between you, a bunch of onlookers, and the general world.
I disagree. And to tell you the truth, I do not think they would have even met with me if I did not post what was going on. I could be wrong however. In any case, I did not know it was against forum rules, so I will now stop posting on this subject until I hear back from Tina. I appreciated them meeting with me, but after that, I did not feel like I was treated right at all. What I was told via email, and what went down, were two very different things. But thats the end of it until I hear back. You are obviously jumping to PRSs defense here, and that is fine, but again i will call you on it. You can PM or email mail me if you want to know anything else. Until I hear their response to another refin, I'm out.
If you have a customer service issue or concern with your PRS product, please contact customer service at [email protected], or 410-643-9970. Customer service and support issues will only be addressed via email or phone and not on the PRS Forum.
Tag, I think either color looks stunning, but I agree neither matches the sample you (and we) were shown. I know if I was in your shoes, it'd be a tough decision between keeping it as-is or sending it back with fingers crossed for round three in the finishing booth, especially knowing the rest of the guitar seems perfect.
That said, I really doubt they can re-do it and end up with the exact color you're hoping for, but I give them big props for being willing to try. I'm a woodworker (woodturner, more specifically), and I've colored a fair amount of heavily figured maple. I surely don't have the experience the folks at PRS have, but I understand the mechanics of the coloring process pretty well. Matching the color tone, especially after two earlier tries, will be very, very difficult, and it's one of those things where the final color won't be apparent until the clear coat goes on, at which point it's too late to make adjustments. Translucent colors like PRS uses are done with dyes, not stains. To really get the figure to pop, I'm certain PRS is using a multi-stage dying process, where a dark initial color is applied, then sanded back heavily before the lighter primary color is applied. The darker dye soaks deeper into the softer parts of the wood grain than the hard parts, so when it's sanded back, those soft spots remain dark. (That's why the figure pops even more after the recent refinish job...the dark spots are getting darker.) These soft spots can run deeper than you might imagine. I've seen dyes partially penetrate the 1/4" thick walls of a hollow maple vase. So there's no way to sand out ALL of the old color. The only thing the folks at PRS can do is try to adjust the color that's there by lightening it, darkening it, or tweaking the tone with another color, which is a roll of the dice that can't really be tested anywhere but on the guitar itself.
Whichever way you end up going, I'm sure in the end you'll end up with a guitar that sounds sweet and is a dream to play.
Ted, while I disagree with your interpretation, and especially how it contravenes the spirit of the rule, you're right about letting the mods be the police.
Tag and I go back a long way, and have been friends for at least a dozen years or more. We've given each other plenty of advice over the years on several forums. We've emailed each other. So this is one of those cases where I'm talking to a friend about how I feel, not so much trying to impose my beliefs on some anonymous internet poster.
I like Tag. This is the same advice I'd give any friend. My advice is not a "silencing routine."
Ted, while I disagree with your interpretation, and especially how it contravenes the spirit of the rule, you're right about letting the mods be the police.
Tag and I go back a long way, and have been friends for at least a dozen years or more. We've given each other plenty of advice over the years on several forums. We've emailed each other. So this is one of those cases where I'm talking to a friend about how I feel, not so much trying to impose my beliefs on some anonymous internet poster.
I like Tag. This is the same advice I'd give any friend. My advice is not a "silencing routine."
Tag,
I hope you can find a resolution to this you can be at peace with. My most expensive PRS is close to private stock---DGT artist with rosewood neck and ebony board and a perfect burst. However, the dealer I dealt with made the whole transaction so unpleasant and protracted, we got pretty rude with each other while the guitar was hung up in shipment, due to his lack of knowledge shipping internationally. It even cost me another $300. He got very ugly and was pretty insulting, and there was not much I could do about it if I wanted the guitar. When I got the guitar, it was exactly what I hoped for in every way, but the whole negative mess kept me from really connecting with the guitar for a long time. I hope that does not happen to you.