My opinion is that an instrument that costs a months wages for some people, should work fine out of the box.
However, PRS stands by its customer service and returns are organised through the dealer, without a quibble as far as I’m aware.
If you consider the amount of SE’s that are sold, the “disappointed” posts are a small percentage.
Sorry that you guys have had issues with your SE’s. My WMIC SE 245 certainly was worthy of mods. A lot of forum members here are willing to put coin into their SE guitars too.