That's not true...they make new stuff that's "the same as the old stuff", and new stuff that's "a huge technological improvement over the old stuff"...but neither is nearly as good as the old stuff.
That's good to know, but I'd agree with rugerpc here. As a working webmaster I definitely employ the "Archived" web pages to maintain the historical requests for information. It is really quite simple to do. Oh hey, if you guys need a web guy, I might be able to make arrangements of a fashion... we can talk.there are many different opinions on whether to "keep up" old model pages or not. We keep previous year model pages up to assist customers and dealers who might be looking at an unsold model from last year's lineup.
When we've left model pages up longer, we get just as many complaints: "if it's on your website I should be able to buy it. I can't? then please take it down or false advertising".
That's probably the reason why most brands who have a new product line year over year do not keep up last year's model lineup. Toyota, Specialized bikes, Burton snowboards, Apple, etc.
All of that said, our Customer Support Center has some of this information...but is admittedly very long in the tooth....and is on our "to-do" list!
Maybe a section on the website clearly marked "archive" or "legacy" or "out of production" would keep the 'false advertising' nits to a minimum.
I say minimum because: people.
Fair enough James.yeah, we've done that. and due to complaints, we've adopted what appears to the fairly standard practice of trying to represent the current model year the best we can (while leaving up the previous model year). You can put a big neon pink banner saying "this is not a current model" and my inbox will still get filled with hisses.
Fair enough James.
I liked the discontinues stuff in the past as a reference, but can see why PRS would stop maintaining it if it is making people cranky. The background to why it went away makes it easier to understand.
yeah, we've done that. and due to complaints, we've adopted what appears to the fairly standard practice of trying to represent the current model year the best we can (while leaving up the previous model year). You can put a big neon pink banner saying "this is not a current model" and my inbox will still get filled with hisses.
Even better, you guys at PRS could put up the "archive" website. Horses' mouth and what not. Then there can be no argument. Call it theprsmuseum.com or whatever... just isolate it from your main site. If people STILL say "I WANT TO BUY THAT 1992 CUSTOM 24" despite finding it on a different website entirely then point them to Private Stock who should be able to spec it out almost exactly the same.
I'm sure the people happy to have this information will seriously outnumber the complainers. Goodwill isn't always found directly in your inbox, but it translates to sales...
Anyway, the thing is, by separating it, nobody could complain that it exists for anything other than historical information...