A complaint about the PRSguitars.com website...

Discussion in 'General Discussion' started by Whitecat, Mar 8, 2016.

  1. LSchefman

    LSchefman Hears Tones

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    They have to...all they make is older stuff. ;)
     
  2. django49

    django49 New Member

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    Some companies, such as Mesa Boogie, provide a very good link to discontinued products, inc specs, manuals and such. I wish every maker did the same.
     
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  3. Mixstar

    Mixstar Just too tired . . .

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    Haha[​IMG]
     
  4. DreamTheaterRules

    DreamTheaterRules New and improved member

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    Agree big time. Mesa does this and it is SO helpful when looking for info on an older model. Everything is right there, manuals and all.

    (Of topic: Jay, that avatar pic.. SMOKIN!)

    Gripping about this reminds of of a local auto parts stores radio commercial... (Caller) "Yes, I need a water pump for a 75 Chevy" (Parts store guy) "What color?" :)
     
    Whitecat likes this.
  5. Korina Jack

    Korina Jack New Member

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  6. Mikegarveyblues

    Mikegarveyblues Cream Crackered

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    PRS Guitars website...

    Not enough nudity.
     
  7. CoreyT

    CoreyT PRS Addiction

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    I have seen quite a few full frontal and backside shots :D
     
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  8. james

    james Administrator
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    there are many different opinions on whether to "keep up" old model pages or not. We keep previous year model pages up to assist customers and dealers who might be looking at an unsold model from last year's lineup.

    When we've left model pages up longer, we get just as many complaints: "if it's on your website I should be able to buy it. I can't? then please take it down or false advertising".

    That's probably the reason why most brands who have a new product line year over year do not keep up last year's model lineup. Toyota, Specialized bikes, Burton snowboards, Apple, etc.

    All of that said, our Customer Support Center has some of this information...but is admittedly very long in the tooth....and is on our "to-do" list!
     
  9. rugerpc

    rugerpc A♥ hoards guitars ♥A
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    Maybe a section on the website clearly marked "archive" or "legacy" or "out of production" would keep the 'false advertising' nits to a minimum.

    I say minimum because: people.
     
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  10. Tosca

    Tosca Death by a million mini-toggles...

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    That's not true...they make new stuff that's "the same as the old stuff", and new stuff that's "a huge technological improvement over the old stuff"...but neither is nearly as good as the old stuff.
     
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  11. LSchefman

    LSchefman Hears Tones

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    Meet the new stuff....same as the old stuff? Oh no! ...Won't get fooled again!
     
    #31 LSchefman, Mar 14, 2016
    Last edited: Mar 14, 2016
  12. CatStrangler

    CatStrangler PRS Enthusiast

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    "discontinued models" used to work well.
     
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  13. markintime

    markintime Wood Grain Devotee

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    That's good to know, but I'd agree with rugerpc here. As a working webmaster I definitely employ the "Archived" web pages to maintain the historical requests for information. It is really quite simple to do. Oh hey, if you guys need a web guy, I might be able to make arrangements of a fashion... we can talk.

     
  14. james

    james Administrator
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    yeah, we've done that. and due to complaints, we've adopted what appears to the fairly standard practice of trying to represent the current model year the best we can (while leaving up the previous model year). You can put a big neon pink banner saying "this is not a current model" and my inbox will still get filled with hisses.
     
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  15. veinbuster

    veinbuster Freeze zone

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    Fair enough James.
    I liked the discontinues stuff in the past as a reference, but can see why PRS would stop maintaining it if it is making people cranky. The background to why it went away makes it easier to understand.
     
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  16. james

    james Administrator
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    unfortunately, we can't be all things to all people. we're choosing "help customers and our dealers" over "be a web museum" (prs archive would be a cool fan site!).

    but again, I'm very interested in having a more robust and up-to-date Model History section when we get to work on a new customer support site, which I can't wait to get started on
     
  17. Mixstar

    Mixstar Just too tired . . .

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    Making a section separate from the main line of models called "Discontinued and out of production models" should do it.
     
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  18. kes7u

    kes7u Wife's husband and Dog's dad

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    That's really a shame, but totally understandable. Would really be appreciated by us newer to the game if you find a different way to make it work, though.

    Kevin
     
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  19. Whitecat

    Whitecat Goes home to Starla

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    Even better, you guys at PRS could put up the "archive" website. Horses' mouth and what not. Then there can be no argument. Call it theprsmuseum.com or whatever... just isolate it from your main site. If people STILL say "I WANT TO BUY THAT 1992 CUSTOM 24" despite finding it on a different website entirely then point them to Private Stock who should be able to spec it out almost exactly the same. :)

    I'm sure the people happy to have this information will seriously outnumber the complainers. Goodwill isn't always found directly in your inbox, but it translates to sales...

    Anyway, the thing is, by separating it, nobody could complain that it exists for anything other than historical information...
     
  20. james

    james Administrator
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    sure, and it sounds like a fun project. but we've weighed the pros and cons, and with our limited resources, a web archive is not the best use of those resources right now. maybe in the future!
     

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