PRS OUTSTANDING CUSTOMER SERVICE

Discussion in 'General Discussion' started by Ampguy, Aug 24, 2021.

  1. Hesh

    Hesh New Member

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    Not sure I fully understand what you're saying. What does one have to do with the other?

    Further, it happens that mass produced necks come out of the shop with faults, this is fully understandable. When you're replacing one however wouldn't you make sure the replacement leaves the factory flawless?
     
  2. SinSir

    SinSir Mad Scientist

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    I agree. I have a very hard time believing PRS would send out not one but two replacement necks with an issue. Sure it can happen but unlikely. There is obviously more to the story. But in the end it sounds like the real solution is to move on from that guitar. It sounds like it's been an issue for so long it may always be one..
     
  3. Hesh

    Hesh New Member

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    Not sure why you're jumping to conclusions without seeking to understand what has happened. The issues arise with every new neck.

    https://imgur.com/a/jH4Y2Nr here are a few with the third. The inlays were butchered like this on the second neck aswell so they were aware of it. The first two necks didn't have their fret slots this deep but this one does. A few of them have a filler masking the slots, a lot of them don't.

    By saying the SS isn't for me you're suggesting these oversights are common on the model?
     
  4. SinSir

    SinSir Mad Scientist

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    I'm saying what PRS can't say. Guys like you are all over the internet making nothing into flaws. There's nothing wrong with your guitar. Put down the 10x magnification and play!
     
  5. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

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    Hopefully you get a satisfactory resolution.
     
  6. LSchefman

    LSchefman Hears Tones

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    Could be it.

    Who knows? I probably wouldn't sell a guitar based on color - heck, I wouldn't even buy a guitar based on color, but I've sold a guitar because my madman cousin scratched it so badly in only ONE day that I couldn't polish it out, and I was PISSED! This was before the PTC existed, or I'd have simply had it refinished.

    So if I seem critical, it was the pot calling the kettle black.

    Each of us has his or her buttons that can be pushed, and they're all different!
     

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