NGD 594HBii Finish Flaws - Updated

[Headset]

Hi All,

I just got a goldtop 594 HBii that sounds amazing but the guitar has finish flaws I’ve never seen on a PRS before. They include chipped paint in the f holes, tooling marks on the binding and fretboard of the 12th fret, and a scratch on the neck heel. It plays great so I’m tempted to keep it if the retailer will refund some of my money. It might be nit picky but these flaws should not be on a 5k+ guitar to me. Thoughts? Any guidance is appreciated.

 

[Glide-bpm]

Contact PRS?

 

[Headset]

Appreciate the response! They’ll tell me to work with the retailer. Manufacturers typically give rebates to retailers for damages, defects and refunds. Just wondering if this is compound stuck in micro scratches or actual chips or prominent scratches. I took a polish cloth to these areas and it didn’t do much of anything. Don’t know if anyone has seen this type of stuff before on their guitars.

 

[bodia]

I haven't seen that on any of mine. Could be buffing compound. I'd maybe try to pick at it a little bit.....maybe. If you really dig the guitar, I'd hit up the dealer for a little money back.

 

[ElrytNamrogo]

Sounds to me you're moving in the right direction.

Those issues would bug me, too....I'd proceed by trying to work something out with the dealer.

 

[Headset]

Thanks all for the responses! My retailer confirmed this is way outside PRS QA tolerance and that the retailer also should’ve caught it on inspection. It’s going back to be reviewed and possibly repaired or replaced. It’s disappointing when things go wrong but nice to know I deal with people who take care of my interests as a consumer. I guess my NGD post will have to wait. Thanks again for helping a fellow PRS fan out.

 

[dmatthews]

Thanks all for the responses! My retailer confirmed this is way outside PRS QA tolerance and that the retailer also should’ve caught it on inspection. It’s going back to be reviewed and possibly repaired or replaced. It’s disappointing when things go wrong but nice to know I deal with people who take care of my interests as a consumer. I guess my NGD post will have to wait. Thanks again for helping a fellow PRS fan out.

You did the right thing, and as usual so is PRS and your dealer.
Can't wait to see the replacement!

 

[Glide-bpm]

Hope it works out for the best!

 

[Headset]

Just wanted to express my gratitude for everyone who gave me feedback. I always appreciate the optimism of this board and look forward to sharing my future NGD with y’all. Thank you!

 

[Headset]

Update here that PRS and the dealer worked together to address my concerns. The retailer just sent me some pics including the below and I think she looks great. They’re sending her back to me priority 1 day shipping as a gesture of goodwill. I’m stoked to get the guitar back in my hands. I chalk this up as a win in my book. It’s nice to know my retailer and guitar manufacturer of choice have my back.

 

[bodia]

Update here that PRS and the dealer worked together to address my concerns. The retailer just sent me some pics including the below and I think she looks great. They’re sending her back to me priority 1 day shipping as a gesture of goodwill. I’m stoked to get the guitar back in my hands. I chalk this up as a win in my book. It’s nice to know my retailer and guitar manufacturer of choice have my back.

That’s awesome

 

[Headset]

She looks gorgeous and sounds amazing! I can go as extreme as metal and have zero feedback issues with a decent noise gate. The single coil type sounds really bring out the acoustic nature of the instrument. The pattern vintage neck is indeed quite beefy. It’s definitely a bit cumbersome high up on the neck but is overall pretty comfortable. I’m definitely more of a fixed bridge guy than tremolo but hey that’s what different guitars are for. +1 for PRS and their customer service.

 

[DISTORT6]

Nice! Looks great.

I can go as extreme as metal and have zero feedback issues with a decent noise gate.

This times a gazillion!

 

[ViperDoc]

The white stuff definitely looked like polishing compound. You can wipe that off if you ever see it again. Not sure about the file marks on the board, though. Looks like a great axe!

 

[dilznik]

Is it the same guitar or did they send you a new one?

It's cool how fast they did it.

 

[Headset]

Thanks everyone! It was definitely compound. When I sent the pics to my retailer they couldn’t tell from the photo if there was damage underneath or not. They advised me to send it back for review before I did any further work myself. They admitted they should have caught it on initial inspection and were transparent every step of the way.

It is the same guitar. The turnaround was very quick. They took great care of me. The axe is fantastic!

 

[dilznik]

What about the tool marks on the binding?

 

[Headset]

They smoothed out the binding. It feels smooth to the touch and I can’t see the striations anymore regardless of how I tilt it in the light. They addressed everything.

 

[Alnus Rubra]

Great news. Wanted to make a comment about a happy ending, but you know the level of humour on here.

 

[DISTORT6]

Great news. Wanted to make a comment about a happy ending, but you know the level of humour on here.

Absolutely childish at times.