Over a year ago my MT15 went bang just out of warranty .Traced fault to output transformer so contacted PRS to be told they are on order from China and not available to supply and as PRS dont have stock they cant replace!!!!!!!
So over a year later I am still waiting for an output transformer and PRS are saying they are on their way.....Was told they were on a boat over 7 months ago heading for us but nothing.
Has anyone else experienced anything like this???
I realise they are made in China under licence for PRS but to leave customers with knackered expensive gear for 14 months now I feel is unacceptable Never experienced this before the guys in Cambridge have always been mega helpful but ive had 14 months of excuses the boat must have oars to take this long. So im really losing faith now any advice anyone by the way im in the UK
So over a year later I am still waiting for an output transformer and PRS are saying they are on their way.....Was told they were on a boat over 7 months ago heading for us but nothing.
Has anyone else experienced anything like this???
I realise they are made in China under licence for PRS but to leave customers with knackered expensive gear for 14 months now I feel is unacceptable Never experienced this before the guys in Cambridge have always been mega helpful but ive had 14 months of excuses the boat must have oars to take this long. So im really losing faith now any advice anyone by the way im in the UK