From the pics that bridge does not look like it’s sitting correctly. I wouldn’t go messing around with the 6 studs unless you are certain you know how to adjust them - it is not like other guitars. Also you can also damage the knife edges if you adjust it under tension. I normally set these bridges up with no tension from the strings or springs.
That said…
One thing i have seen happen is that sometimes the bridge will jump off of the detents and slide down slightly on the studs. This sometimes will happen when you take all of the strings off and maybe you flip the guitar over and rest it on it’s face for some reason like cleaning etc. You can check this by giving a tug upwards on the bridge and it should make a pop sound as it slides back into the detents. You could also loosen the strings and do the same thing without the string tension, this is probably the better way, just make sure it stays in the groove/detent (it should) while you tune it up.
if all else fails find yourself a good local tech or luthier who has experience with PRS guitars, this should be a simole fix for an experienced person. There are plenty of us around and outside of that, as has already been said, you can always send it back home to papa.