Abysmal customer service :(

That’s an absolutely terrible response and standpoint from PRS. Of course they can just send a new a block, they just don’t want to. What a money grab. And requiring to ship the whole guitar back and forth with all the risks and negative environmental consequences associated with doing so. What the hell, that really does not make the company look good.
If it was a defective part, sure. But this is a case of operator error. PRS shouldn't have to buy a new bridge.

If you're working on your guitar, and a tool slips and causes a ding or scratch, does PRS owe you a refinish? No.

Sometimes a person has to live with their own errors, and take their lumps.
 
No you wouldn’t, you don’t even like changing strings.
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I've passed on replying in this thread for a week. As disappointed as I'd be if this happened, one thing I wouldn't do is blame PRS for responding that if you send the guitar in, they would fix it and charge you. Yes, that price seems high for the repair, but they don't discount their service charges because of operator error.

That said, the thread title and other posts about how terrible their customer service is, are ridiculous.
 
I feel your pain.
Oh, one starts out a prince or a king, all right. That's before the wedding. That's when she was wooing you.

Once you are in the harem, things are different!

Gradually you're reduced from king or prince to the status of knight, running missions on behalf of the queen. At times you're the rook, the chancellor of the exchequer.

Then, before you know it, you're a pawn, at the mercy of the queen and the little princelings and princesses. You still think you matter. It's an illusion.

You're no longer nobility, my friend.

You're a spent force, an empty suit of armor. It's sad. You, with all of your former glory and strength are that, 'he used to be really something' guy.

You're now fit only to be the dean of the latrine, a mere janitor. You take orders, you don't give them.

You don't remember your days as a swashbuckling conqueror of the world. No, those days are in the mists of the distant past. Your armor? Forget it. You've traded it for hospital gowns, pal.

You leave the ex-castle only to visit doctors, and those visits happen more and more regularly, with more and more specialists, until at some point your occupation is Professional Patient.

One day they simply put you away, and you don't even know where you are, and if the adult diapers aren't comfy, you don't really notice.

Finally, you just freaking drop dead and that's the end of it.

They stick you in the ground.

The death notice says, "Survived by his wife."
 
Oh, one starts out a prince or a king, all right. That's before the wedding. That's when she was wooing you.

Once you are in the harem, things are different!

Gradually you're reduced from king or prince to the status of knight, running missions on behalf of the queen. At times you're the rook, the chancellor of the exchequer.

Then, before you know it, you're a pawn, at the mercy of the queen and the little princelings and princesses. You still think you matter. It's an illusion.

You're no longer nobility, my friend.

You're a spent force, an empty suit of armor. It's sad. You, with all of your former glory and strength are that, 'he used to be really something' guy.

You're now fit only to be the dean of the latrine, a mere janitor. You take orders, you don't give them.

You don't remember your days as a swashbuckling conqueror of the world. No, those days are in the mists of the distant past. Your armor? Forget it. You've traded it for hospital gowns, pal.

You leave the ex-castle only to visit doctors, and those visits happen more and more regularly, with more and more specialists, until at some point your occupation is Professional Patient.

One day they simply put you away, and you don't even know where you are, and if the adult diapers aren't comfy, you don't really notice.

Finally, you just freaking drop dead and that's the end of it.

They stick you in the ground.

The death notice says, "Survived by his wife."
Damn @László , that’s morbid AF. Probably because it rings true. I’m somewhere along the path between Pawn and DOTL myself. I hope for a long run before I progress further. I’m quite fond of the Queen and Princess. And there’s a brand new Vice Duke in the family, compliments of the queen’s sister’s Duchess.
 
Damn @László , that’s morbid AF. Probably because it rings true. I’m somewhere along the path between Pawn and DOTL myself. I hope for a long run before I progress further. I’m quite fond of the Queen and Princess. And there’s a brand new Vice Duke in the family, compliments of the queen’s sister’s Duchess.
Ah, you're still young, grasshopper.

If I wasn't still busy with my music work, I'd be in line for that Professional Patient degree. I've been studying hard for the test. ;)
 
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