First time PRS owner here, I hail from Michigan!
I wanted to ask you guys for your opinion on something that's bothered me for a bit....
Around Christmas (on Reverb) I recently purchased a Santana SE online from a rather reputable store (in fact it's known as one of the more positively reputable guitar shops in America. It's called CandyMan Strings & Things all the way in New Mexico. They've even been on the national news lately for things like opening music schools, etc.
Anyway, The item was on sale for $200 dollars but listed as new. This was a universal sale price, as you can imagine (Christmas/New year sale thing going on.
When the box arrived, the box itself was extremely damaged due to shipping. It was one box and none of the original packaging. When I contacted the store through Reverb, I had the pleasure of talking with the owner (Rand Cook). He seemed like a nice guy, I sent him photos of the box. he apologized for USPS poorly handling the box. I waited for a few days for the guitar to acclimate *just in case* even though the box had literally holes in it. I wanted to do everything in case to be extra safe.
Fast forward a few days and I open the box, Rand, the store owner, was still messaging to see how it was. I let him know that the guitar seemed undamaged but the first fret was completely dead. I noticed some other minor things such as light scratches on the back of the body like some wear and tear and nothing deep and I asked him if the guitar was a floor model because it would make more sense to me. He said "No, the guitar was brand new. I did, however have a tech do a setup so it was ready for you" . It didn't sit well with me....
Then I noticed a few other things which I will post photos of. And this is mainly what I wanted your opinion on. Is this normal? It looks like epoxy filler or sonething of the sort. I posted a small video of it you can see here...
I wanted to ask you guys for your opinion on something that's bothered me for a bit....
Around Christmas (on Reverb) I recently purchased a Santana SE online from a rather reputable store (in fact it's known as one of the more positively reputable guitar shops in America. It's called CandyMan Strings & Things all the way in New Mexico. They've even been on the national news lately for things like opening music schools, etc.
Anyway, The item was on sale for $200 dollars but listed as new. This was a universal sale price, as you can imagine (Christmas/New year sale thing going on.
When the box arrived, the box itself was extremely damaged due to shipping. It was one box and none of the original packaging. When I contacted the store through Reverb, I had the pleasure of talking with the owner (Rand Cook). He seemed like a nice guy, I sent him photos of the box. he apologized for USPS poorly handling the box. I waited for a few days for the guitar to acclimate *just in case* even though the box had literally holes in it. I wanted to do everything in case to be extra safe.
Fast forward a few days and I open the box, Rand, the store owner, was still messaging to see how it was. I let him know that the guitar seemed undamaged but the first fret was completely dead. I noticed some other minor things such as light scratches on the back of the body like some wear and tear and nothing deep and I asked him if the guitar was a floor model because it would make more sense to me. He said "No, the guitar was brand new. I did, however have a tech do a setup so it was ready for you" . It didn't sit well with me....
Then I noticed a few other things which I will post photos of. And this is mainly what I wanted your opinion on. Is this normal? It looks like epoxy filler or sonething of the sort. I posted a small video of it you can see here...
