Jbyrd78
New Member
- Joined
- Jun 27, 2021
- Messages
- 121
I bought a brand new PRS Custom 24 around 3 weeks ago. The guitar plays great, however, before the first week of ownership was up, I started having issues with the input jack. When I go to plug my cable in, it will not lock into place. Any slight movement and the cable disconnect's, and falls out.
I reached out to the store I purchased the guitar from, explained the situation to them, and asked them what I should do, but what they recommended is not helping either.
Is this issue that I am having, covered under my warranty, and something to reach out to PRS about? Or would I just be better off buying a new Switchcraft input jack, and having it installed?
Out of all the PRS's I've owned, this is the first issue I've ever had with one of their guitars. I just thought I'd hop on here and ask before I did anything because I don't want to void my warranty on the guitar.
If I need to reach out to PRS, does anyone have a number they can send me so I can get this taken care of in a timely manner?
I reached out to the store I purchased the guitar from, explained the situation to them, and asked them what I should do, but what they recommended is not helping either.
Is this issue that I am having, covered under my warranty, and something to reach out to PRS about? Or would I just be better off buying a new Switchcraft input jack, and having it installed?
Out of all the PRS's I've owned, this is the first issue I've ever had with one of their guitars. I just thought I'd hop on here and ask before I did anything because I don't want to void my warranty on the guitar.
If I need to reach out to PRS, does anyone have a number they can send me so I can get this taken care of in a timely manner?