Lyric
New Member
Update,,, So I spoke with PRS and showed them two videos I made using my phone of the nonstop buzzing hum. They stated it appeared to be malfunctioning or something was definitely not right. They said they’d gladly repair it but stated it could take up to two weeks and that was totally understandable but they stated it’s be much faster to request a brand new replacement through the store I purchased it from. Plus they stated they would rather me have one working perfectly out of the box brand new than to have to go through the hassle of one that will possibly need work and service.
So I contacted the store who totally understood and no issues. The store is sending me a return label and as soon as the defective amp is in UPS’s hands then the store will send me another brand new with next day shipping.
I agree with everything PRS recommended going through the store since I have a 45 day window, plus they (PRS) would rather me have a brand new out of the box amp with no issues and it would be much faster. They were completely friendly, apologetic and more.
So let’s hope this second one is great and I’m sure it will be without a doubt. This was my first PRS product which wasn’t 100% great in functioning wise but things happen sometimes and they (PRS) were very helpful.
So I contacted the store who totally understood and no issues. The store is sending me a return label and as soon as the defective amp is in UPS’s hands then the store will send me another brand new with next day shipping.
I agree with everything PRS recommended going through the store since I have a 45 day window, plus they (PRS) would rather me have a brand new out of the box amp with no issues and it would be much faster. They were completely friendly, apologetic and more.
So let’s hope this second one is great and I’m sure it will be without a doubt. This was my first PRS product which wasn’t 100% great in functioning wise but things happen sometimes and they (PRS) were very helpful.