Hi Guys!
Since I bought my S2 Cu24 I've been having some issues with the finish and I've been wondering if it's worth to send it back to my dealer so they can judge if there's a problem and warranty can cover it...
Acording to PRS this is the description on the S2 line finish:
[h=2]5. How is my Custom 24 different from an S2 Custom 24?[/h]Finish: The S2 Custom 24, along with the entire S2 Series, incorporates a new finish system where the color coat is embedded under a polyester basecoat and completed with an ultra–thin layer of acrylic urethane topcoat.
Now, when they say "ultra-thin", oh man... they really mean it... that thing is ridiculously thin... and more fragile than glass... here are some pics of what happened to my S2CU24 the day I received it:
https://drive.google.com/folderview?id=0B-Dp2VII_hX4LVM1Z0xTeHgxb0k&usp=sharing
Now that hole was caused by my strap (pictures included) but come on guys, on a 1400 usd guitar? are you serious? I took my other two cheap guitars (a 100usd washburn and a 800 epi) and tried to scratch their paints and no, they never get scratched... but the PRS, I just put the strap, play a bit, when I finished I put it back on its case, the next morning I wanted to show my sister my new guitar so I opened the case, take the guitar and when I was ready to play it for her she asks "why does it have that scratch?" I was like "what are you talking about?" when I saw it my heart almost stopped...
But yeah, it's like that... apart from that it has a small ding on the back (also included in pictures) and las week It got one more after accidentaly I hit my chair while playing and again it got a ding and the wood get a dent... and I swear you guys, I'm really carefull with my guitar... I treat them like a man should treat a woman, you know what I mean... a guitar player always cares for his guitars no matter what the price tag on them says...
But accidents happen, and it was an accident I hit the chair, but man, it wasnt even a hard hit and paint scratched again and the wood dented!
I just want to understand because as far as I know, this series uses core woods, so, are those"higher grade woods" supposed to be dent so easy?
I even test again my cheapest guitar... It's old and well I had to know... so I took it and hit the chair with it and nothing happened... I even hit the chair really hard and really, nothing happened...
So why, why this expensive guitar's paint is so fragile? Man... it's a beautifull guitar... plays and sounds great... but the finish sucks...
And I don't want to be mean with PRS but, I wasnt expecting this from my guitar...
Excuseme because I have no pictures of that last scratch, I'll try to upload some once I get home...
But here is the thing:
I'm from Mexico, and Sweetwater guys have been very great people and want to help me with this but I need to send back the guitar which is a bit expensive and I don't know what the aftermath of that will be... So I wanted to ask you if anyone of you guys knows if this kind of thing is covered by the warranty...
I've read in other threads guys discusing this kind of issue with their finish with the V12, now, I know mine doesn't have the V12 thing but, come on, it's not fair that my guitar paint is falling apart so easy...
I just want to know if sending it back to have it checked will be worth... because if nothing can be done then I see no point on spending my money in vain, because to be honest, salary is "#$! in my country.
So thanks guys!
Looking forward to read your opinions!
Since I bought my S2 Cu24 I've been having some issues with the finish and I've been wondering if it's worth to send it back to my dealer so they can judge if there's a problem and warranty can cover it...
Acording to PRS this is the description on the S2 line finish:
[h=2]5. How is my Custom 24 different from an S2 Custom 24?[/h]Finish: The S2 Custom 24, along with the entire S2 Series, incorporates a new finish system where the color coat is embedded under a polyester basecoat and completed with an ultra–thin layer of acrylic urethane topcoat.
Now, when they say "ultra-thin", oh man... they really mean it... that thing is ridiculously thin... and more fragile than glass... here are some pics of what happened to my S2CU24 the day I received it:
https://drive.google.com/folderview?id=0B-Dp2VII_hX4LVM1Z0xTeHgxb0k&usp=sharing
Now that hole was caused by my strap (pictures included) but come on guys, on a 1400 usd guitar? are you serious? I took my other two cheap guitars (a 100usd washburn and a 800 epi) and tried to scratch their paints and no, they never get scratched... but the PRS, I just put the strap, play a bit, when I finished I put it back on its case, the next morning I wanted to show my sister my new guitar so I opened the case, take the guitar and when I was ready to play it for her she asks "why does it have that scratch?" I was like "what are you talking about?" when I saw it my heart almost stopped...
But yeah, it's like that... apart from that it has a small ding on the back (also included in pictures) and las week It got one more after accidentaly I hit my chair while playing and again it got a ding and the wood get a dent... and I swear you guys, I'm really carefull with my guitar... I treat them like a man should treat a woman, you know what I mean... a guitar player always cares for his guitars no matter what the price tag on them says...
But accidents happen, and it was an accident I hit the chair, but man, it wasnt even a hard hit and paint scratched again and the wood dented!
I just want to understand because as far as I know, this series uses core woods, so, are those"higher grade woods" supposed to be dent so easy?
I even test again my cheapest guitar... It's old and well I had to know... so I took it and hit the chair with it and nothing happened... I even hit the chair really hard and really, nothing happened...
So why, why this expensive guitar's paint is so fragile? Man... it's a beautifull guitar... plays and sounds great... but the finish sucks...
And I don't want to be mean with PRS but, I wasnt expecting this from my guitar...
Excuseme because I have no pictures of that last scratch, I'll try to upload some once I get home...
But here is the thing:
I'm from Mexico, and Sweetwater guys have been very great people and want to help me with this but I need to send back the guitar which is a bit expensive and I don't know what the aftermath of that will be... So I wanted to ask you if anyone of you guys knows if this kind of thing is covered by the warranty...
I've read in other threads guys discusing this kind of issue with their finish with the V12, now, I know mine doesn't have the V12 thing but, come on, it's not fair that my guitar paint is falling apart so easy...
I just want to know if sending it back to have it checked will be worth... because if nothing can be done then I see no point on spending my money in vain, because to be honest, salary is "#$! in my country.
So thanks guys!
Looking forward to read your opinions!