Geo408
Not a new member.
I haven’t had any issues with them. ( the PTC , Matt King & James Zimmers ) I sent an email about getting some work done on my Custom 22 ltd edition semi hollow, and they got back to me in 2 days. I sent the guitar to them, and it will be coming back to me this week. The contacted me several times with questions, and updates to let me know how it was going. Granted, I had new TCI 58/15 pups installed, new “tweaked” gen 3 tuners, a bone nut, and a complete set-up done, so the extra contact was warranted.
I think if you have questions about warranty work, repairs, or other pertinent details about a guitar you own, or want repaired, it’s been my experience that they get back to you in a reasonable amount of time. If you’re looking for info, or other non-priority issues, you’re better off contacting your dealer. I’m not sticking up for them, I’m just relaying my experiences with them. Shawn was very easy to contact, as is Matt King. You wouldn’t get any personal response from Gibson, or Fender for any reason…I’ve tried! I’ve been able to speak to a person every time I’ve called PRS, so I think their customer service is above par, when compared to many other venders.
I think if you have questions about warranty work, repairs, or other pertinent details about a guitar you own, or want repaired, it’s been my experience that they get back to you in a reasonable amount of time. If you’re looking for info, or other non-priority issues, you’re better off contacting your dealer. I’m not sticking up for them, I’m just relaying my experiences with them. Shawn was very easy to contact, as is Matt King. You wouldn’t get any personal response from Gibson, or Fender for any reason…I’ve tried! I’ve been able to speak to a person every time I’ve called PRS, so I think their customer service is above par, when compared to many other venders.