Is customer service on vacation?

[rbert0005]

I sent an email to them this past Sunday and still no reply.
m I being too impatient?

Bob

 

[bodia]

I don't think you're being impatient. Seems like response times vary wildly, at times.

 

[TubeStack]

I used the chat service on the website and got an instant response that was super helpful (from a real person named Eric).

 

[rbert0005]

Got a reply today and they are taking care of me, big time.

I’m a happy camper,
Bob

 

[bodia]

Got a reply today and they are taking care of me, big time.

I’m a happy camper,
Bob

Good to hear!

 

[dmatthews]

Got a reply today and they are taking care of me, big time.

I’m a happy camper,
Bob

No surprise, these guys/gals are GOOD!

 

[rbert0005]

Well I am still waiting for the promised item to show up.
I’m glad I wasn’t hanging by my fingernails

 

[DreamTheaterRules]

Well I am still waiting for the promised item to show up.
I’m glad I wasn’t hanging by my fingernails

I usually find things go faster if I hold my breath.

 

[rbert0005]

I got the part today, but am very surprised that is a used part.
Oh well, it didn’t cost me anything.

Bob

 

[FragileThunder]

I usually find things go faster if I hold my breath.

Good call. The period where you are blacked out really flies by.

 

[FragileThunder]

I got the part today, but am very surprised that is a used part.
Oh well, it didn’t cost me anything.

Bob

Dare I ask what the part was?

 

[rbert0005]

A push/pull pot failed.

 

[DreamTheaterRules]

A push/pull pot failed.

Define "used."

 

[rbert0005]

There is solder on the contacts,
But there was no charge for it.

 

[SinSir]

There is solder on the contacts,
But there was no charge for it.

Maybe they tested it? Hard to complain with free though.

 

[DreamTheaterRules]

yeah, even for a repair, they wouldn't send "used" parts, but if testing or something is used, then yeah.

 

[aamefford]

Or tinned during manufacturing?

 

[rbert0005]

Anything is possible.
The good news is it’s in my possession and ready to install.

 

[rbert0005]

I just got word from customer service that the pots come to them pre assembled so they had to desolder one to get it out.

Bob