Sorry to hear about your finish issues, Mike! What a glaring flaw, too. Don't worry, PRS seems to be a responsive company and I'm sure the next one will be top notch! You know, this thread is the first one I saw on the matter, so it's obviously helped bring a little more attention to the problem.... :congrats:
It almost seems like the stain or some glue bled off the top of the guitar into the sides, then someone just went around the sides sanding only the top part, leaving half the mahogany side splotchily unstained. The cracks are totally crazy! Its hard to tell from the photos but it doesn't look like it was from an impact at the dealers - just seems cracked. I don't understand how it made it through QC unless it clouded up somehow after it went out.
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As far as the idea of not wanting a new buyer to post their own thread about their problems with their purchase, really?? Theres no problem with an individual expressing their singular frustration, no matter how many times it happened to someone else entirely. What makes the first person to spend money and be disappointed the only one allowed to start a thread? Its no inconvenience for us just not to click in the thread if we had enough.
Imagine you just spent up your hard earned money on your new guitar, waited in anticipation, and it came in with a problem that severely disapointed you - would you prefer to glom on to some other guys thread where you may be buried, or start your own thread for your own purchase, where its more likely to be seen by the manufacturer as a bigger issue?
Maybe PRS reads every thread here to completion.:laugh:....but its a lot more likely they'll notice a bunch of threads popping up with individual customers expressing frustration about finish issues. The PRS Forum
is all one place, after all....
If its actually some sort of problem, maybe a Mod will come through and combine all the threads into a big "PRS SE Zach Meyers - Major ongoing finish issues!" Sticky?
Maybe while they're at it, they'll combine all the new guitar days that are the same model. We don't need the inconvenience of multiple threads on peoples new guitar day when we've seen the model before! Wouldn't it be easier if everyone posted their new guitar days in the thread someone already started called new guitar day? That way, you know, its all in one place, all you have to do is read one giant thread all the way through. :iamconfused:
Saying " I have had a lot of experience with PRS over the years and they're great, they'll fix the problem, you shouldn't have posted your frustrations with your problem here because you're messing things up and making it take longer" sound totally disingenuous, especially for the new purchaser you're addressing.
Fact is, their first experience with a company is negative to this point and you trounce them for saying so on the company discussion forum, that DOESN'T help the company you're trying to protect. If someones upset a new guitar comes in messed up - knowing the problem can be fixed with some work on their part and another 5-10 business days
doesn't suddenly make everything roses. Yes,
of course PRS or the dealer will fix the issue, its a defective new guitar in the return period so there's no question - still a bit of a pisser.
If you have to be so corporate-positivity-captain, keep all complaints in the proper area - try to look at it as each thread being an individual opportunity for PRS to demonstrate excellent customer service. Or, just try not to look at it, the heading is only one line. Its inconvenient to the rest of us that want to discuss the OP topic, we don't need to wade through some bitchfest about not wanting to read something you've heard of from someone else before.
Brand loyalty is great and all, but scolding someone for expressing their legitimate problems, in their own thread, for their own purchase, on a forum meant for discussion of that product, is a
little embarrassing for our community, guys. :tsktsk: Lets use some common courtesy.