My apologies for the long story, I have to setup the situation a little. I went to pickup my "new" PRS CE24 Amber today. Purchased yesterday and picked it up today after setup with my choice of strings (not really). Curbside only due to CoVid 19 restrictions. Got it home and while playing noticed the volume control was loose. No worries, I will pull the knob and fix it. While looking through the paperwork there was a receipt with it. Thinking it was mine I at first disregarded, but since it was stapled to their punch-out list for final check out I thought I would look at it. (Seeing how could they miss the volume control..right?) This was a receipt from the sale of this particular guitar in April to someone in Ohio. It had been shipped Fedex 2 day and evidently that person returned it. The kicker, it was sold for a lot less than what I had bought it for. I called the store (this is not a big box store, but a local music shop) and explained the situation. This was an interesting conversation. I admit, I was ticked that they did not do a through inspection and told them. Second, to leave a past receipt and then call this a new guitar bothered me a lot. The sales person disagreed that this is a used guitar since it has full factory warranty. I told him that once it leaves his store and his control, it is used. We had to agree to disagree. I left the guitar with them, they are suppose to let me know what they plan to do from a price standpoint as well as fix the loose pot. I am not as concerned about the price, I had expected to pay full price, they did knock a little off, which I was grateful for. I am more concerned on their integrity. I felt the sales history of this guitar should have been disclosed to me. This was also not a normal buy for me. I have been without a guitar for over 25 years, so is not a "have to buy" situation. I received news a week ago that has put into perspective what is important to me. Playing guitar was one of the happiest times of my life, I want to enjoy that again with a fine quality guitar. The hour I had with it today has me loving the CE24. Much better then the Gibson's I once owned. So, the reason for this post. Would you consider this to be a new guitar? My options: 1) I can either keep the guitar (after working out a price adjustment) 2) Return for refund and go elsewhere 3) Return and ask for a new one to be ordered from PRS. I would want it from the factory setup with the .008" E string as I had wanted and asked for. (Yet another story, they put a .009 E saying the .008 E would buzz.) I am leaning toward number 3. I wish I knew the lead time of this particular guitar.