We are NOT Customer Service

[bodia]

Why? Bill wasn’t that big of a squirt. He was pretty nice, even with those toe shoes.

I just remember him saying “squirt” some. Then, someone shut him down because, apparently, it means something derogatory.

 

[Uncle Bob]

What an odd thread...?

 

[Going Modal]

What I want to know is why doesn't PRS use stainless steel wood? All the cool guitar makers do.

It's not all that easy to shear a SS sheep. So cost and convienience may play a role.

I read that wrong. Thought it said stainless steel wool, not wood.

Still perfectly appropriate for this thread, nonetheless...

 

[vchizzle]

+1,000,000
Well said Hans.

What an odd thread...?

No, it’s pretty straightforward.

 

[alantig]

I read that wrong. Thought it said stainless steel wool, not wood.

I figured that, but I thought rather than call you out on it, I'd let you marinate in your shame privately. Way to be a jerk and call the guy out, though.

 

[Uncle Bob]

+1,000,000
Well said Hans.


No, it’s pretty straightforward.

Well, as an occasional visitor I haven’t seen anything that would warrant posting such a tirade, and if I was a new visitor I think it would put me off posting (which I know would appeal greatly to a number of people on here who view this site as their own personal social club).

 

[Deleted member 5962]

Well, as an occasional visitor I haven’t seen anything that would warrant posting such a tirade, and if I was a new visitor I think it would put me off posting (which I know would appeal greatly to a number of people on here who view this site as their own personal social club).

Tirade??? If you had hung here for any time, you'd know that A) this is overdue! and B) there are only a few people that can properly pull it off, and Hans is definitely one!

There are too many of us here who will do anything within the scope of our knowledge to help someone. And that DOES go for newbies, although the amount of people that have the most basic of problems and come here complaining, rather than just call their dealer and have him help them find out it's a bad tube, is disappointing. Yet we still help, all we can. And it's not the helping over and over, that is the issue. It's that there are now tons of people who think that the first thing to do if you have any kind of issue is start complaining online... when those comments start to take an often common bashing approach "I thought PRS was a premium brand and I wouldn't pay this money for an amp that has an issue out of the box" and those type things, we SHOULD bring out the pitchforks. There are more than a few guys here that will, from direct experience, tell of times that PRS went above and beyond to fix a problem. So what Hans said is really simple; Ask the dealer first, then PRS if necessary. Don't come here with the issue first. This is not tech support. It's not Customer Service. And if you really want to get good footing here, don't come here complaining first. And even if it's not a combative type post, coming here and saying you have a problem should never by your first, or second, move.

 

[Boogie]

Pitchforks and jello molds. That’s my kind of party if they are…wait for it…perfect pitchforks.

Besides, who doesn’t like jello? Throw some “gummies” in there to settle people the hell down. Guitars are happy things. I like being happy here. Thanks Hans!

 

[Deleted member 5962]

Pitchforks and jello molds. That’s my kind of party if they are…wait for it…

Dang it. I was going to guess you were going to say "jello shots."

Missed again. This is why I can never get on Wheel of Fortune, despite numerous auditions.

 

[Simon Says]

SS SE? Shut up and take my money

 

[Boogie]

Dang it. I was going to guess you were going to say "jello shots."

Missed again. This is why I can never get on Wheel of Fortune, despite numerous auditions.

Even better! I like how you think.

 

[Aahzz]

Tirade??? If you had hung here for any time, you'd know that A) this is overdue! and B) there are only a few people that can properly pull it off, and Hans is definitely one!

There are too many of us here who will do anything within the scope of our knowledge to help someone. And that DOES go for newbies, although the amount of people that have the most basic of problems and come here complaining, rather than just call their dealer and have him help them find out it's a bad tube, is disappointing. Yet we still help, all we can. And it's not the helping over and over, that is the issue. It's that there are now tons of people who think that the first thing to do if you have any kind of issue is start complaining online... when those comments start to take an often common bashing approach "I thought PRS was a premium brand and I wouldn't pay this money for an amp that has an issue out of the box" and those type things, we SHOULD bring out the pitchforks. There are more than a few guys here that will, from direct experience, tell of times that PRS went above and beyond to fix a problem. So what Hans said is really simple; Ask the dealer first, then PRS if necessary. Don't come here with the issue first. This is not tech support. It's not Customer Service. And if you really want to get good footing here, don't come here complaining first. And even if it's not a combative type post, coming here and saying you have a problem should never by your first, or second, move.

Well said!!

 

[gush]

If you have an issue, grab a tissue cause we ain't gonna miss you.............

 

[Deleted member 5962]

Think of how many times some of us have described how to check tubes one at a time, or how to troubleshoot a noisy loop.

Hans should make this a sticky thread.

TWSS

​

 

[Steve's addiction]

Good job Hans! Much appreciated!

 

[alantig]

So what Hans said is really simple; Ask the dealer first, then PRS if necessary. Don't come here with the issue first. This is not tech support. It's not Customer Service. And if you really want to get good footing here, don't come here complaining first. And even if it's not a combative type post, coming here and saying you have a problem should never by your first, or second, move.

I don't have an issue w/someone reaching out here first - it may be a simple fix, the dealer may be closed, it may be a weekend and the company is closed, whatever. A simple "hey, this is what's happening, what should I do?" isn't a problem. It's the posts that come in ranting, "I just ordered a PRS that was shipped from Maryland to my dealer in California, then to me in Maine, and the finish isn't as shiny as it looked online, how can a 'premium' brand like PRS allow something like this to happen" that are going to get met with less than friendly responses.

 

[crgtr]

I agree with Hans & Alan. I think we're all up for helping someone out, but when you start posting/bitching about things/problems BEFORE you try & get it resolved thru the correct channels, that's where you start to sound whiny.

 

[]-[@n$0Ma☩!©]

I don't have an issue w/someone reaching out here first - it may be a simple fix, the dealer may be closed, it may be a weekend and the company is closed, whatever. A simple "hey, this is what's happening, what should I do?" isn't a problem. It's the posts that come in ranting, "I just ordered a PRS that was shipped from Maryland to my dealer in California, then to me in Maine, and the finish isn't as shiny as it looked online, how can a 'premium' brand like PRS allow something like this to happen" that are going to get met with less than friendly responses.

Agreed.

As I said in my OP, if you're new here and you only signed-up to gather a virtual mob to try and get your SE upgraded to a core model for all your pain and suffering, don't expect a warm welcome.

If the shoe fits...

 

[dogrocketp]

Yodas gladly accepted.

Just in case you were unaware, Yoda’s real last name is lay-hee-who.

 

[JMintzer]

Did I miss a thread?