Warranty Qs

Discussion in 'General Discussion' started by hetsekr, Jan 15, 2021.

  1. hetsekr

    hetsekr New Member

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    Warranty Qs: I did a forum search and didn't really find the answer. Bought a new PRS Se Hollowbody that I love. Just changed the strings and noticed that the fretboard is split through the second fret and then again through frets5-7. They're both visible and tangible. This should be covered under warranty, right? I bought it online from an authorized dealer. Would I need to return the guitar to them? Do I go through a local authorized dealer (not related to original seller)? Do I send it to PRS directly? I'm having trouble navigating the warranty procedure. Thanks for the help!
     
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  2. Steve Dombroski

    Steve Dombroski New Member

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    start by emailing PRS customer service. They will get you squared away. Good people there.
     
  3. bodia

    bodia Authorities said.....best leave it.....unsolved

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    Couldn't agree more.
     
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  4. CandidPicker

    CandidPicker Energized Bunny

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  5. Eddie kim

    Eddie kim New Member

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    You can also take it back to your dealer you purchased from. Good luck.
     
    bodia likes this.
  6. hetsekr

    hetsekr New Member

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    Thanks for the help, all.
     
  7. DISTORT6

    DISTORT6 NJ Devil

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    Great avatar, hetsekr.:)
     
    DreamTheaterRules likes this.

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