Warranty Qs

[hetsekr]

Warranty Qs: I did a forum search and didn't really find the answer. Bought a new PRS Se Hollowbody that I love. Just changed the strings and noticed that the fretboard is split through the second fret and then again through frets5-7. They're both visible and tangible. This should be covered under warranty, right? I bought it online from an authorized dealer. Would I need to return the guitar to them? Do I go through a local authorized dealer (not related to original seller)? Do I send it to PRS directly? I'm having trouble navigating the warranty procedure. Thanks for the help!

 

[Steve Dombroski]

start by emailing PRS customer service. They will get you squared away. Good people there.

 

[bodia]

start by emailing PRS customer service. They will get you squared away. Good people there.

Couldn't agree more.

 

[CandidPicker]

[email protected]

 

[Eddie kim]

You can also take it back to your dealer you purchased from. Good luck.

 

[hetsekr]

Thanks for the help, all.

 

[DISTORT6]

Great avatar, hetsekr.