I was reading in another thread about how (paraphrasing) "Paul no longer runs the company, because the accountants have taken over". I got a good laugh from the post, so cheers for that! Here is an example of how involved Paul is and what a stickler he is for delivering a quality product.
A customer contacted me because the volume pot on his Silver Sky was acting up. Having the guitar come back to the factory was impractical for this particular customer, so he agreed to receive a replacement pot and he'd have it installed locally. I went into our electronics room and said, "I need a replacement volume pot for a Silver Sky, where can I find one?" My coworker in the electronics area informed me that they didn't have any SS volume pots "ready to go", so she made one for me. You see, each volume pot is measured for an exact reading. The pots are 500K, but in reality they can vary from 470K - 520K. For each Silver Sky, a reading is taken on each pot and then we solder into place a uniquely valued capacitor to bring the pot to the 300K. Let me repeat that. Each Silver Sky volume pot is individually measured and then a specific value capacitor is added to make the pot read 300K. Do you know any other major guitar manufacturer that goes to those lengths to ensure consistency of quality? But Paul doesn't run the company anymore, so I'm pretty sure this was the accountant's idea.