SE 35th Anniversary Poor Quality Control

Discussion in 'PTC - PRS Tech Center' started by John Greenan, Feb 28, 2020.

  1. John Greenan

    John Greenan New Member

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    Hi,

    So I just received my 35th SE custom 24 (UK), initial inspection I found that whoever filed the nut corner had damaged the binding on the fretboard.
    Next I had serious stability issues using the tremelo. The nut was badly cut anyway, but when I had a look at the cavity, the trem block was rubbing the inside of the wood - I couldn't even slip my smallest feeler gauge between it. Also the springs aren't straight because of the claw screws being misaligned, I think to compensate for the block and stop the spring hitting the corner.
    Lastly, high frets at the 6th and 8th causing serious fretbuzz -tested with a metal ruler.

    Needless to say I am trying to get it replaced.

    [​IMG]
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    Black Plaid likes this.
  2. toothace

    toothace Zombie Thirteen, DFZ

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    How 'bout some pics of the whole guitar?
     
  3. John Greenan

    John Greenan New Member

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    Here you go. Beautiful guitar, just broken where it matters...
    [​IMG]
     
    Black Plaid and RickP like this.
  4. xjbebop

    xjbebop Yippy ki yay!

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    Wow... that's unacceptable...
     
  5. toothace

    toothace Zombie Thirteen, DFZ

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    How about the back? Any full body shots?
     
  6. dmatthews

    dmatthews Dave's not here...

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    Yeah, that doesn't look right.
     
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  7. John Greenan

    John Greenan New Member

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    I actually think its a machining issue with the cavity, it has been routed out at a tilt to the left. You can tell by the backplate screws, they look machined to a template - both the screws on the left are out of position, when you put the back plate on it barely covers the cavity on the bottom left. Also the claw screws - these are supposed to be straight but whoever installed it has put the left screw in far deeper than the right to compensate for the tilted cavity.
    So I think the hardware is fine, its just a bad cavity job.
     
  8. shimmilou

    shimmilou Established in 1963

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    Possibly, a jolt has knocked the bridge knife edge out of the mounting screw slots, tilting the bridge to one side, and/or the mounting screws are not even.
     
    Domingo Lantigua likes this.
  9. Dirty_Boogie

    Dirty_Boogie Still got the ol' tagger on it

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    Unacceptable. Send that back ASAP. No excuse for those issues.
     
    #9 Dirty_Boogie, Feb 29, 2020
    Last edited: Feb 29, 2020
    Acnestes likes this.
  10. Egads

    Egads One, Two, THIRTEEN!

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    How is the front edge of the bridge?
     
  11. John Greenan

    John Greenan New Member

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    The bridge is fine. Pivoting ok on the knife edges, all level, 1,5 mm all round.

    I get that if the bridge had dropped off the knife edge to one side it might cause this but not in this case.
     
  12. Egads

    Egads One, Two, THIRTEEN!

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    Interesting. Yeah, send it back. Sh!t happens, but it needs to be right from the get-go.
     
  13. PDC

    PDC I'll be right back...

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    Looks like someone decided to send it out anyways with the pressure of them being so far behind on shipping for these. Where was it made?
     
  14. John Greenan

    John Greenan New Member

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    Cor Tek Indonesia. Everything about this one was rushed so yes it all points towards them production being slower than demand.
    It has been replaced now, I managed to get one that was manufactured way earlier and the difference is night and day, the older one is perfect. I don't know if the serial numbers run sequentially for this model, but the replacement I managed to get was around 2000 guitars earlier, the inspection sticker date stamp was months earlier.
     
  15. PDC

    PDC I'll be right back...

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    :) Yay! Good for you. So nice to hear about a positive outcome.
     

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