This is how PTC sent my Silver Sky back to me! Well I tried to post an image but the control freaks at PRS won't allow it.. They left the trem arm floating in my case.. knicked me guitar. I spoke with a supervisor and he said it was because I didn't send it in a PRS hardcase.!! It's criminal, I can't believe Paul would let an employee not secure a trem arm before Shipping. Regardless of the hardcase, it made it to them just fine!!