PTC Services overseas

Discussion in 'PTC - PRS Tech Center' started by Gibsonwarrior, Nov 7, 2016.

  1. Gibsonwarrior

    Gibsonwarrior New Member

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    Are the PTC Services restricted to US customers only or assuming an item can be shipped back to Maryland would these services be available to us in the UK? Would this be via the UK dealer network?
     
  2. FlameTop

    FlameTop New Member

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    I believe PRS Europe run their own limited PTC for simpler jobs, but if you need complex things like a refinish they can ship it back to the USA. The dealer where you bought the guitar would be a good first port of call.
     
  3. Gibsonwarrior

    Gibsonwarrior New Member

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    No 'official' response?
     
  4. Alan Manning

    Alan Manning Well Love a Duck Mary Poppins.!!!

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    I Believe PRS Europe are based in Cambridge and Flame Top is bang on the money bro!!!
     
  5. John Beef

    John Beef Opaque

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    While there are a few PRS employees who participoate in the forum, if you want an official response, email [email protected]
     
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  6. Straighteight2003

    Straighteight2003 New Member

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    Hmm, I did exactly that in Aug 2014 (about reconfig of P24 electronics). And guess what: I'm still waiting for an answer. :(
     
  7. Shawn@PRS

    Staff Member Moderator

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    The PTC is open to all PRS customers, regardless of location.
     
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  8. Gibsonwarrior

    Gibsonwarrior New Member

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    Thats great to hear @[email protected], thanks for the personal touch- something most brands lack. Do i have to approach the PTC via the dealer network?
     
  9. bodia

    bodia Authorities said.....best leave it.....unsolved

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    Nope. Just go here:

    http://www.prsguitars.com/ptc/

    and fill out the form.
     
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  10. Shawn@PRS

    Staff Member Moderator

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    Bodia is all over it! Just click the link above.

    Cheers
     
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  11. Straighteight2003

    Straighteight2003 New Member

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    And this is what it reads there: "If you're outside of the United States, please contact the PTC department at 410-643-9970 or at [email protected]"!
    So, go back to the Point where you send a mail. And Good Luck!
     

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