PRS SE Custom 24 Charcoal Burst

Discussion in 'Forum Rules & News' started by nevermore, Jun 9, 2020.

  1. nevermore

    nevermore New Member

    Jun 9, 2020
    Likes Received:

    My very first electric guitar, a brand new PRS SE Custom 24 was delivered yesterday and the Charcoal Burst looks awesome. I had to order it online because none of the local stores had this color in stock.

    Unfortunately after unboxing, I noticed that the output jack was loose and lodged inside the body. The return and/or exchange process (providing they have another one in the same color in stock) may take over a month because it took over two weeks to deliver this one and I do not want to wait that long if I really don't have to.

    Now, should I just take it to the local store and get it fixed? How much that might cost? Is it a quick fix? Since this is my first electric guitar and I am just learning to play, I am not so sure about how to proceed.

  2. LEscanilla

    LEscanilla I hear dead people

    Jul 31, 2012
    Likes Received:
    Welcome to the forum. That’s rare for a PRS to show up in less than perfect condition.

    The input jack has a nut and washer that holds it in place. Were those somewhere in your guitar case? If so you can fix it yourself in a few minutes.

    If those items weren’t in the case then you need to bring it to the store to get fixed. It’s brand new so it shouldn’t cost anything.
    Black Plaid likes this.

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