Possible lemon.

Ron Pantucci

Ron Pantucci

Ron P
Joined
Jan 2, 2021
Messages
72
Location
PA
So far my first PRS guitar has not been a great start. I promise that I am not trying to be difficult here. But I have not been happy with the way things have been going with this guitar.
I tried to set up the bridge but was having some problems. With getting all of the mounting screws even at 1/16. So I got them as close as I possibly could. I feel that the bridge my be damaged.

While I had the strings off I tried to level the neck. Also with no luck. So putting it all back together the action still sits a little high. Towards the bottom of the guitar.

Trying to set the intonation the screws in the back are quite brittle

I was just really hoping to have a great experience with PRS. So far it has not. I figured the guitar would come setup and ready to go. I heard nothing but great things about the guitar being playable right off the shelf.

So did I get screwed over.
 
Custum SE 22
Serial number says it is a 2001 but the neck says it is 2017 or later
Daves guitar shop

What pictures are you looking for. I can take them.
 
Ron Pantucci said:
Custum SE 22
Serial number says it is a 2001 but the neck says it is 2017 or later
Daves guitar shop

What pictures are you looking for. I can take them.
Click to expand...

I'm confused by the serial says its 2001 but the neck says 2017. I know this was brought up in another thread, but I guess I missed this conclusion.

The neck has the serial.
 
Also add did you contact Daves before/after the attempted setup or about any of the questions that have come up?
 
SinSir said:
I'm confused by the serial says its 2001 but the neck says 2017. I know this was brought up in another thread, but I guess I missed this conclusion.

The neck has the serial.
Click to expand...
can you provide a pic of the serial number from the back of the headstock for identification please.
 
Two problems from the get go.

1) Is it a used guitar? NOS? Return being sold as "as new". No matter, it is not "new" and not the way PRS does business. A "new" guitar liked that seldom if ever leaves Maryland. All SE's are QC'd at Stevensville.

2) So "someone" else likely "worked" on it. Certainly not someone PRS recognized. Not a fault of PRS. It seems whoever the unskilled person who worked on it had a specific goal in mind for their unique playing and failed. Failed miserably and apparently broke the guitar in the process. Your effort to correct the problem apparently exacerbated the problem.

Solution?

Contact the authorized PRS dealer you purchased it from. PRS is great about customer service, exceptionally great, so the dealer should have no difficulty getting a remedy. If it was "used" PRS still might take care of it though they do not have to. I have seen them do as much. All said, three or four years on the shelf, new or used, or hangar. no telling who jacked with it. I am just asking you to please not fault PRS for the obvious three to four year separation.
 
Lol. I am definitely not blaming PRS. I just am a little frustrated is all. I do hear wonderful things about them. I just would like to be able to play and not have to work on it. But I don't think that I can fix what has already been done here.
 
I have to agrre. I suggested it in another one of your threads... Time to bring in the pros.

All that you are describing should be able to be remedied and you don't want to add anymome issues. I'll echo you aren't screwed. You bought it from a reputable dealer not a back alley off CL. A resolution of some sort is here but without bringing Daves into it you're only getting further away.
 
I'm guessing the confusion for the serial is on some paperwork the CTI part wasn't listed, only the B and after.
 
Ok I just contacted Dave's guitars. Hopefully something can be done. To be honest I have a daughter with special needs. So I don't have plenty of time or money. So I am hoping that this is going to be as painless as possible.

This guitar is only 2 years old. It shouldn't have this many problems. It was listed as used on there website.
 
Hi Ron, just seeing this and your other thread re:setup on this guitar. I’m wondering if your nut slots may be cut too low/deep.

Get your bridge plate adjusted to PRS spec first, then adjust the neck to have just a little relief, and fine tune the saddles for the right action. That should address the upper fretboard area, and if you’re still having buzzing issues on open strings, it’s probably the nut.
 
andy474x said:
Hi Ron, just seeing this and your other thread re:setup on this guitar. I’m wondering if your nut slots may be cut too low/deep.

Get your bridge plate adjusted to PRS spec first, then adjust the neck to have just a little relief, and fine tune the saddles for the right action. That should address the upper fretboard area, and if you’re still having buzzing issues on open strings, it’s probably the nut.
Click to expand...

The 6th and 1st string saddles are down as far as they can go. There isn't any buzzing and the action is still to high
 
Ron,
Sorry to hear your having some trouble. Just slow down a bit and take things one at a time.

First, your year. Here is a link to PRS year identification. Scroll down the page to SE serial numbers (Indonesia) It is 2019.
https://www.prsguitars.com/index.php/support/article/year_identification

Next, setup.
Not all players want the same setup. We are all different. Some people like the bridge low, some people like the strings higher off the fretboard. There is no magical setup that works for everyone. All PRS guitars are setup to PRS standard. Once they are sold, most owners will change the setup and strings, etc to their liking.

It is important to know your setup. What do you like as far as neck relief, string height etc. You can start with a standard recommended setup from PRS on their site and then tweak to your liking.
https://www.prsguitars.com/index.ph...actory_specifications_for_my_prs_guitar_setup

If you feel the guitar is damaged or doesnt feel right to you. STOP and contact the dealer. If there is something wrong with the guitar then no amount of help from any of us on the forum can help except to say contact the dealer. Daves is a very reputable dealer and they will make it right.

If you are confident the guitar is fine, then proceed with getting it setup to your liking one step at a time. It wont help setting the intonation first if the action is not right or the neck relief is off.

Go slow, be patient and you'll be happier with the end result.
 
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