Hello all... so my PRS SE CU 24 Zebrawood arrived, and unfortunately I have to report that the "3rd time was not a charm". Below you'll find some pictures. If you wanna know the whole story you can check my posts on this THREAD, but long story short this is the 3rd unit that I've received from Sweetwater, as the first two had different issues: Failing pickup switcher, bent pots, truss rod issues and microphonics pickups. For this unit I decided to pay Sweetwater for a full "Pro Setup". My intent was to have their guitar tech do more than the regular "55 point review" of the unit before shipping it to me. My guidelines for them for the setup was to have it as close a possible to factory specs with no fret-buzz, and I also asked them to replace the stock strings with a fresh set of Ernie Ball '9s (Super Slinky). Those factory recommended specs I gave them supposedly are: 0.010 in (0.254 mm) neck relief, 1/16 in (1.6 mm) Action and 1/16 in (1.6 mm) Bridge to body distance. What I've received was not even close to factory specs: - 0.013 in (0.330 mm) neck relief - 5/64 in (2 mm) action on 12th fret - And a whooping 0.1 in (2.5 mm) of bridge to body distance. This thing is floating like a Floyd - Also the tone knob is bent (similar to the first unit that I got) My main concern is that even with this very high action and extremely elevated bridge there's still fret buzz on the lower frets on the 1st to 6th frets on the low E and A strings (audible on the amp). My other concern is that as you'll see on the picture of the saddles, they not only raised a lot the bridge to 0.1 in (2.5 mm), but they also had to raise a lot the middle saddles.... so I can't imagine how much fret-buzz this unit would have if I even try to get it back to factory specs. At this point I'm very close to talk to my Sales Engineer and just request a return, but this time I will not ask them to send another one, I'll just simply request a refund and I'll have to bite the bullet and buy on a local GC... at least this way I'll have the opportunity to check and play the unit in person before buying it. Your thoughts and advice are very welcome!!!