New PRS Studio arrived today with a poor setup is this normal?

[KennyoFatoBoiyo]

Hey guys so I just bought a brand new 2024 Core PRS Studio in Black Gold wrap and she's a beauty:

PRS Guitar

New item added to shared album

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But was has seriously concerned me is the setup on this thing. The action is super super low to the point I have fret buzz around the 7th and 5th frets. I've owned PRS guitars before and thought they come from the factory perfectly setup but this one is not.

Is this a normal setup for for the PRS Studio?

I bought it from Long and Mcquade online and was brand new in a box, but it did have a card from Long and Mcquade inside saying it was tested by them.

Just seems odd for such an expensive guitar to not be setup perfectly out of the box.

Thoughts?

 

[KennyoFatoBoiyo]

Other thing to mention is bending the strings is definitely harder than it should be just seems harder to pickup the strings and bend them with the action so low

 

[Russ73]

Do you feel comfortable loosening the truss rod a bit....I suspect that will be the fix....weather's been crazy in NE not sure where you're located...will also make the strings slinking with more relief in tge neck....

 

[gush]

Strings being harder to bend probably means heavier Strings than what you're used to.

Lighter gauge strings and spring claw adjustment should cure that.

 

[KennyoFatoBoiyo]

Do you feel comfortable loosening the truss rod a bit....I suspect that will be the fix....weather's been crazy in NE not sure where you're located...will also make the strings slinking with more relief in tge neck....

The guitar shipped from Toronto to Vancouver Island.

Maybe that's it. But yeah I was expecting perfection like I always do with PRS but yeah doesn't feel anything like my two Custom 24s I had before which were perfectly setup.

 

[KennyoFatoBoiyo]

Strings being harder to bend probably means heavier Strings than what you're used to.

Lighter gauge strings and spring claw adjustment should cure that.

Nah man these are 10 gauge exactly what I always play. It's the fact the strings are so close to the neck is making it hard for me to lift and bend them with bottoming them out and getting caught.

 

[Russ73]

The guitar shipped from Toronto to Vancouver Island.

Maybe that's it. But yeah I was expecting perfection like I always do with PRS but yeah doesn't feel anything like my two Custom 24s I had before which were perfectly setup.

OP I've been setting up guitars for 30 years...im sure it was great when it was shipped but I suppose the neck moved...turn a touch on the truss and your golden...

 

[andy474x]

Humidity is all over the map this time of year, especially considering cross-country shipping.

 

[Glide-bpm]

I'd take the truss rod over messing with those tremolo screws, too!

Like the others said, it's probably not going to take much percentage of a turn to fix it.

Might be strings that have been on the guitar for a longer time and stiffened/hardened up!

 

[KennyoFatoBoiyo]

OP I've been setting up guitars for 30 years...im sure it was great when it was shipped but I suppose the neck moved...turn a touch on the truss and your golden...

Ok thanks for the vote of confidence.

I'll give that a whirl.

The guitar other than this sounds amazing. The neck pickup in particular really sounds incredible clean and strat like but fatter. The bridge is great too can get down and dirty but definitely sings more and less muffled than some other PRS pickups.

Have only been playing it through the Katana so far but my Tone King Imperial MK II is on the way should be amazing.

 

[24Fretter]

Usually they show up with lap-steel action, so showing up low is odd.