New PRS owner question - case candy missing

Discussion in 'General Discussion' started by David Porter, Jan 12, 2019.

  1. David Porter

    David Porter Tweed and Meade

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    just received my new S2 Studio and love the guitar except it didn’t come with any case candy, tremolo arm or tools. Is this normal for PRS and I have to buy these separately?
     
  2. alantig

    alantig Sassyless pants

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    It is not. Contact the dealer.
     
    Mozzi likes this.
  3. David Porter

    David Porter Tweed and Meade

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    Thanks. I have, it’s Musicians Friend, and their customer service is horrible. I’ll keep at it, all they could tell me is it came from PRS that way...
     
  4. veinbuster

    veinbuster Freeze zone

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    Even if it did come from PRS that way, they have an obligation to get you the complete guitar. The guitar includes the trem and tools.
     
  5. bodia

    bodia Authorities said.....best leave it.....unsolved

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    Not likely, but even if it did, they need to square you away. I remember when I bought my Bernie from the local GC. No, it doesn't come with a gig bag, or case. But, we can sell you one. BS
     
  6. Deli6505

    Deli6505 Rockin' the D!

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    That is definitely not cool but unfortunately, that has long been the norm over at Musician's Friend. That's why I only deal with Sweetwater now for all my gear needs.
     
    Rusty Chos, bodia and David Porter like this.
  7. veinbuster

    veinbuster Freeze zone

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    By the way, welcome to the forum.
     
    Rusty Chos likes this.
  8. Rider1260

    Rider1260 New Member

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    I've never had any issues with MF, if they don't come thur contact PTC with a copy of your receipt and I'm sure you will be sorted.
    PS you did check ALL the pockets in the bag, I found 2- extra pick guards and truss rod covers in my Mira after 2 months :/

    Congrats on the new guitar all we need is a picture :)
     
  9. HANGAR18

    HANGAR18 What Would Evel Knievel Do?

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    That explains it. My first thought was "it's probably Guitar Center" but that's close enough I suppose.
     
  10. 11top

    11top Cousin Eddie's cousin

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    I wouldn’t think that answer would sit well with PRS.
     
    DreamTheaterRules likes this.
  11. Guitpicky

    Guitpicky New Member

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    ^^This^^
     

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