New PRS DGT - problem with pickups sounding anemic. Can anyone help?

wknightnj

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Joined
Aug 13, 2024
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Location
Long Island, NY
Hi everyone, hoping someone can offer some suggestions:

Owner of many guitars including several PRSs, even had a 86 Signature in Vintage Yellow.

Recently bought a PRS DGT after reading all the glowing reviews and YouTube demos. What attracted me even though I have several PRSs was the taller frets, different neck carve, excellent single coil sounds. Just enough to be a different animal than what I already have.

When the guitar arrived, I knew something was off. It just didn't sound right. I have a P22 with 57/08s, which should be a similar sounding guitar, next to it to do A/B testing.

First issue was the bridge pickup was much louder than the neck. Then, often with the coil tap engaged in the middle position, the sound would drop out then come back. Sprayed all the contacts/switches with electronic cleaner and that issue has gone away.

The main issue is still here though. The pickups sound very anemic, and almost sound like the coil tap is 1/2 on, if that makes sense. The bite I'd expect on a bridge pickup isn't there, the clear singing type of tone I'd expect on the neck is sounding almost like a Rickenbacker, with a chime to it that I dont hear on the demos on YouTube. . When I A/B with my P22, noticeable differences. There seems to be a slight "quackiness" to the tone, but not as much as when I turn on the coil tap. Also, whatever is happening with the pickups seems to be killing the sustain as well.

I have a Fractal Audio FM9, so I'm able to use the exact patches of YouTube demos of a DGT, and its sounds different. Player technique aside, same guitar same rig should sound almost the same.

Does anyone have any recommendations, suggestions, etc? Unfortunately, I am on the eastern end of Long Island, so the closet PRS dealer to take a look at it is almost a day of travel time to get back and forth and wait for them to examine it. I even posted on NextDoor asking if anyone knew of a luthier with electronics experience out here but got no recommendations.

Thanks in advance for any suggestions!
Ed
 
Wow, no one has any suggestions on a $4700 guitar? I posted the same question on the Fractal forum and got 10 replies.
Sorry, didn't realize there was a deadline to respond by. ;) $4,700 guitar or a $470 guitar... doesn't matter. Start at the source - have you contacted PRS customer support? Also, do you have a basic multimeter? If not, go to your local ACE hardware and buy one for $15. Check the DC resistance of each pickup. Specs for these pups should be around:
DGT Treble 9.00KOhms
DGT Bass 7.30KOhms

If your readings are way off, then you have something to start with.

Good luck.
 
Sorry, didn't realize there was a deadline to respond by. ;) $4,700 guitar or a $470 guitar... doesn't matter. Start at the source - have you contacted PRS customer support? Also, do you have a basic multimeter? If not, go to your local ACE hardware and buy one for $15. Check the DC resistance of each pickup. Specs for these pups should be around:
DGT Treble 9.00KOhms
DGT Bass 7.30KOhms

If your readings are way off, then you have something to start with.

Good luck.
Excellent, thank you, will get a reading now.
 
I Would Start By Reaching Out To PRS With Clear And Concise Info On What Is Going On And See what They Have To Say. Have You Poked Around To Make Sure All The Connections Are Good? I Would Try That Before Calling PRS With All The Info And Images You Shared Here So You Have All The Info Handy That They May Ask For Just To Get Ahead Of The Curve. Good Luck!
 
Here's what I get:
7.37 neck


8.65 bridge
Those readings look good. Have you checked the basics? Tweak pickup heights, try a different cable, check the pots to make sure they pass signal through their full rotation?

If yes, then make some good recordings of the issues you’re hearing, and send those, along with the detailed description and your cavity pics to PRS customer support.
 
I would check all the solder joints and look for a bad one, especially the ground wires.

Do you know if the pickups have ever been removed and replaced?
 
Sounds like it just needs a setup to your taste not an inherent problem with the guitar
 
Spent several more hours to make sure I've eliminated everything before contacting PTC. It's going to be $300 in shipping back and forth plus cost of repair, but best done right. And if it's a pickup, if I'm not mistaken only PRS has them so a guitar tech couldn't help.

It's set up exactly like my P22 which has similar pickups. The P22 sounds glorious. When I switch to the DGT, the higher up the neck I go, the more shrill single notes sound. And in the middle of the neck it's almost like either a slight cocked wah sound, or a partial coil split sound. Faint, but noticeable.

Played chords with the backplate off and tried moving all the wires, could not hear anything cut in or out, so dont think a loose connection.
The only thing not tried was reflowing solder joints, as I dont have a soldering iron, and wouldn't feel comfortable as I've never done it.

If these symptoms sound like anything someone has run across before, please let me know.

Thanks in advance for all the suggestions, I appreciate it.
 
Quick look seems like the one pot isn't grounded. Terminal 1- right hand terminal from the bottom, should be grounded to the case or ground point. Look at the first cavity pic. Might be the issue if I'm seeing things correctly.
Edit:

On second closer look, it appears to have a solid wire grounding the pot.
 
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