new DGT... finish problem?

Qikshift

The Lefty Horror
Joined
Jun 21, 2022
Messages
13
Well shut my mouth!! PRS is shipping it back to me tomorrow. It's like a week and a half turnaround! I guess maybe the problem was the nitro only... I'm only guessing that because I know nitro repairs are much easier as it "melts into itself", so the whole thing did not need to be re-shot it sounds like? They were not forthcoming with details in the emails, they were very curt, like need-to-know only LOL. But I'm not complaining!

I should have it back by friday. I shipped it to them last Monday. Wow.
So I'm new here and was hesitant on asking the PTC to do stuff for me in the future. This has given me a vote of confidence. Although my new guitar is not going to be covered by warranty if I get work done so it would be during a time when I have money.
 

ruger9

New Member
Joined
Jan 30, 2014
Messages
93
So I'm new here and was hesitant on asking the PTC to do stuff for me in the future. This has given me a vote of confidence. Although my new guitar is not going to be covered by warranty if I get work done so it would be during a time when I have money.

Well.. that's different. I believe warranty work is given priority at all times, as it should be. I somehow already put a slight dent in the back of my neck (a real bummer on a brand-new guitar), and was quoted 12 weeks to fix that. I declined, precisely because it's a brand new guitar and I wanted to play the thing, not wait 3 more months for it. Perhaps in the future I will send it back in to have that dent repaired, ... or not. We'll see.
 

ruger9

New Member
Joined
Jan 30, 2014
Messages
93
She's back, and she's perfect again! Hopefully I won't have the same trouble later on... due to the speed of return, it was no doubt a spot-touch-up, but if it happens again they may consider re-shooting the guitar, and that would take awhile.... but I'm SO happy I got it back in just over a week, quite unbelievable, actually... a local Luthier couldn't have gotten it back to me that fast.
 
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