My experience with a PRS S2 Singlecut

[Deleted member 2284]

Thanks - and yes, in the UK the contract for goods is with the dealer as well, who I am talking to - it's them telling me they are currently querying it with PRS to see what should be done next.

I can't speak for UK law - but in Denmark, the law states that it is NOT your problem, but the dealer's. Not everybody knows this, and sometimes the dealers try to sneak around it (maybe also out of ignorance sometimes). Basically, the dealer has to rectify the situation as soon as possible - either repair, replace or money back - within a "reasonable time frame", which depends on type of product, frequency of use, etc etc. Although the law states specific period, it is usually to be interpreted as 14 days. In other words, in Denmark you don't have to wait for the dealer and PRS to reach an agreement - that is a separate process that should not be allowed to impact you.

Maybe worth investigating if it is the same in UK.

 

[Deleted member 2284]

OK, here's the link to some more pictures. One more picture of the guitar itself in better lighting (hey, it's not all bad ;-)), as well as some pics of the bridge, nut and finish flaw:

http://s1309.photobucket.com/user/Michael_DK/library/PRS S2 singlecut

 

[Whitecat]

I can't speak for UK law - but in Denmark, the law states that it is NOT your problem, but the dealer's. Not everybody knows this, and sometimes the dealers try to sneak around it (maybe also out of ignorance sometimes). Basically, the dealer has to rectify the situation as soon as possible - either repair, replace or money back - within a "reasonable time frame", which depends on type of product, frequency of use, etc etc. Although the law states specific period, it is usually to be interpreted as 14 days. In other words, in Denmark you don't have to wait for the dealer and PRS to reach an agreement - that is a separate process that should not be allowed to impact you.

Maybe worth investigating if it is the same in UK.

It is more or less as you describe (my wife works in consumer regulation so I have no shortage of expertise on hand ) but for the sake of staying level-headed I'm allowing the dealer to make the next move. It could just be that they want to see if PRS wants to try to service it themselves or replace it outright or whether they'll agree to allow a third party service centre to do it or whatever. I haven't been waiting too long yet - hopefully I'll get an answer next week. There's little point in threatening to invoke the letter of the law so early on in the process, I'm certainly not being messed around with... Yet.

 

[Deleted member 2284]

It is more or less as you describe (my wife works in consumer regulation so I have no shortage of expertise on hand ) but for the sake of staying level-headed I'm allowing the dealer to make the next move. It could just be that they want to see if PRS wants to try to service it themselves or replace it outright or whether they'll agree to allow a third party service centre to do it or whatever. I haven't been waiting too long yet - hopefully I'll get an answer next week. There's little point in threatening to invoke the letter of the law so early on in the process, I'm certainly not being messed around with... Yet.

Cool, sounds like you're all set And I agree, no reason to get all hard on the vendor without due cause

 

[IKnowALittle]

I don't think they need to man up and grow some balls, I just think they need to fix the nut. That's macho enough. I hope the dealer gets reported.

It was just a bit of humor. No big deal.
However, there have been a ton of complaints in the past few months about the quality of the nut(s) on the SE and S2.
It's such a cheap part and such an easy fix that I can't understand why PRS won't upgrade the quality and make the problem go away. Tunnel vision I guess.

 

[Whitecat]

Cool, sounds like you're all set And I agree, no reason to get all hard on the vendor without due cause

Just to follow this up, everything has been resolved just fine - PRS are replacing the guitar outright. Kudos to both PRS Europe and Guitar Village for sorting it all out!

 

[GS1]

Just to follow this up, everything has been resolved just fine - PRS are replacing the guitar outright. Kudos to both PRS Europe and Guitar Village for sorting it all out!

That's great to see them standing behind their product, and taking care of you. I think a few other guitar companies out there should be following their lead.