Hi, First of all, I'm new here. I'm Pete. I'm a big PRS fan. Over many years, I bought several PRSs, including some Private Stocks, ie, Paul's 28, Violin Guitar. I love the designs, craftsmanship, quality, the sound it rings.. to name a few. I currently live in Thailand, and the past several years I bought PRS guitars in USA, and had them hand-carried over to me. The other day, I decided to go through my guitar collections that I acquired over past many years. I was shocked when I opened one of my Private Stock PRSs. It was cloudy all over the top and the back (Please see photos). I, then, opened all other guitars I have, esp, PRS. Luckily, all others remain in good condition as when I left them in the cases. As soon as I could, I contacted PTC ([email protected], email I got from visiting PRS website after clicking PTC). I sent the photos of the back of the headstock, front and back of the guitar body to show the cloudy spots (well, not really spots, it's pretty much taken over the whole body). The first few emails we exchanged were basically "what's the serial numbers". I thought it was at the back of the headstock at the top, which a photo of it was sent in the first email. Anyway, the guy insisted that I told him the numbers. I eventually found the COA, scanned and sent to him. Now the last reply is about that the cloudiness could happen from high humidities, high temperature, exposed to moisture. I have over 20 PRSs, and many of them have Poly finish just like this cloudy PS. They all sit in the cases in the same room. The last email also raised another problem that this PS has a Brazilian rosewood neck, and it was sold in USA, therefore, there was no CITES document. I'm a bit shocked here though. This PS guitar was made back in 2006 when Brazilian rosewood wasn't restricted yet, therefore, it, of course, wouldn't have such documents. My question now is what do I do??? How do I get this ugly cloudy top fixed? It seems like the guy from PTC whom I exchanged massages with is advising he can't help, and so far I don't see the effort whether he was trying to help at all. Can anyone please suggest? Can't PTC PRS really help? Honestly, I want a perfect job, and to me, this is PRS, I wish PRS will help me fix it.