McCarty 594 Case Fitment?

[EatSleepGuitar]

Just picked up a sweet new wood library 594 and I noticed the neck doesn't sit properly in the case pocket. Ive had many core guitars and the case fitment has always been absolutely perfect.

The body is snug but the neck doesn't even come close to making contact on the bottom against the foam block, and Im not so much worried damage because of impact or anything; rather I'm concerned that pressure from the top of the case against the unsupported neck with cause it to backbow.

Anyone else experienced something like this? I'll probably contact customer service tomorrow but it's annoying to see on such a pricey guitar.

 

[ViperDoc]

You might have the wrong case. Make sure you receive the correct one, nothing else. I recommend sending pics to the dealer.

 

[EatSleepGuitar]

You might have the wrong case. Make sure you receive the correct one, nothing else. I recommend sending pics to the dealer.

I bought it in person and confirmed the sticker on the case matched the serial number on the guitar. So it’s the right case. There’s a raised part on the bottom of the case where the body sits but only on the top half of the body, so it’s stepped. It’s propping up the body such that the neck is at an angle, thus not making contact.

 

[SinSir]

We're all so over analytical today. Sure it's justified by the cost but really I'm sure it's fine. I don't think a company that cares about instruments like PRS would ship a guitar in a worrisome state. Especially a wood library.

 

[RJK Tech]

This was a big problem on Silver Sky cases. I went through half a dozen cases from different dealers including directly from PRS.

Same issue where neck groove didn’t line up. After much consternation I was told a bad batch of cases was made and shipped.

Since my attempts stretched over a period of at least a year and a half, i concluded there must have been several bad batches.

Perhaps the same thing happened again with the 594 cases?

 

[EatSleepGuitar]

This was a big problem on Silver Sky cases. I went through half a dozen cases from different dealers including directly from PRS.

Same issue where neck groove didn’t line up. After much consternation I was told a bad batch of cases was made and shipped.

Since my attempts stretched over a period of at least a year and a half, i concluded there must have been several bad batches.

Perhaps the same thing happened again with the 594 cases?

I also had a silver sky hard shell case that was messed up, now that you mention it.

I’ll talk to customer service about it in the AM.

 

[László]

Hmmm...I've never thought about that use/neck thing, but I've had no problems with any of my Core or PS guitars as a result.

Maybe I should get paranoid and check. Maybe not...I dunno!

 

[RJK Tech]

It was off far enough that i would not put an instrument in the case and close it. Might be ok like that but it’s not a guitar from China. Not worth the risk.

 

[EatSleepGuitar]

Hmmm...I've never thought about that use/neck thing, but I've had no problems with any of my Core or PS guitars as a result.

Maybe I should get paranoid and check. Maybe not...I dunno!

It’s a can of worms, and I think you would have noticed if it was bad enough like this is.
For context, I haven’t always been this paranoid, but I had an R8 neck ruined last year by a GIBSON BRANDED CASE that was improperly made and pressed down on the nut too much causing a backbow. So now when I see neck pressures and a fulcrum I’m Uber cautious.

For a $5k-6k guitar, I feel like the case should be virtually perfect.

Spoke with customer service, basically told me to take pics and email them; asked if I had spoken with the shop I bought it from after I explained just before that I voiced my concern as I bought it. Told me that the usual 3-5 day response time was unrealistic as they were really busy. So yeah…don’t feel very taken care of/taken seriously. Maybe I’m being stingy…

 

[Proteus]

Officially Monitored PRS Customer Service emails have been cordial enough when I've had questions - while generally telling me something I already knew, providing a minimum of information, and or offering disclaimers that they don't release that information. It might have been me (or the specific questions I was asking), but they seemed markédly more uninterested when I was asking SE questions than when I was enquiring about a Core guitar. (While remaining thoroughly professionally polite at all times.)

I thought maybe they only truly got interested when queried about Cores and above, but from your experience it sounds like maybe not...

On the other hand, the generally superb quality control of the guitars before the fact is more meaningful than effusive apologies and back-bending after. As in, the best customer service is a product that rarely needs it. And they're probably telling the truth about being busy-busy; I know from experience that my interactions with customers become more perfunctory when I have longer lists of emails to answer.

During the 80s, while working in a music store, I once played the intermediary between a customer whose new case dented the back of the neck of his new guitar and the distributor/importer of that guitar. The company wanted to resolve the problem and iIt turned out OK, but there were at least two and maybe three passes at getting the case right. Ultimately the distributor's shop had to modify a case to make it right - a case they got from another company, of course. I've never heard it suggested that PRS makes their own cases, and It's easy to imagine how manufacture by contract for a specific model could go wrong.

Here's hoping after they see the pics that they'll get excited and take care of you. And I tend to agree: over some guitar price threshold (say maybe 1,000.00), cases ought to fit. I mean, geez.

 

[21Hemispheres12]

You got me curious so I went to look at my 594. I didn’t recall there being any fitment issues and it looks like I was right. Mine makes complete contact with the entire neck. Sounds like something might be up with your case? I’d definitely want to get it swapped out.

 

[EatSleepGuitar]

You got me curious so I went to look at my 594. I didn’t recall there being any fitment issues and it looks like I was right. Mine makes complete contact with the entire neck. Sounds like something might be up with your case? I’d definitely want to get it swapped out.

Yeah see other than the aforementioned SS case, all of my core cases have been EXACT like this. This is what I’ve come to expect from Paul, and what I think he expects from his contractors.

Mine is a different style case than this though. I actually like these “velvet” lined cars more than the faux blue fur stuff. I’ll take either so long as it fits. I do remember these velvet lined ones being absolute tanks in weight though lol

I’d share photos but the image hosting crap on this forum is a big ole eye roll

 

[21Hemispheres12]

Yeah see other than the aforementioned SS case, all of my core cases have been EXACT like this. This is what I’ve come to expect from Paul, and what I think he expects from his contractors.

Mine is a different style case than this though. I actually like these “velvet” lined cars more than the faux blue fur stuff. I’ll take either so long as it fits. I do remember these velvet lined ones being absolute tanks in weight though lol

I’d share photos but the image hosting crap on this forum is a big ole eye roll

So your 594 has the blue fur lined case? I think that may be the issue then. My 24-08 and SSH came with the blue fur lined case and I can tell there is a difference in thickness in them, my 594 case is noticeably thicker and has the velvet lining instead of fur. Im wondering if someone goofed at the factory and paired your 594 up with the wrong thickness case.

 

[EatSleepGuitar]

So your 594 has the blue fur lined case? I think that may be the issue then. My 24-08 and SSH came with the blue fur lined case and I can tell there is a difference in thickness in them, my 594 case is noticeably thicker and has the velvet lining instead of fur. Im wondering if someone goofed at the factory and paired your 594 up with the wrong thickness case.

Nah I think that’s just what they switched to. My Paul’s guitar and private stock had the fur too and they fit fine. The blue fur just means it’s wood library.

Could be that someone at the factory sent it with the wrong model case like you said though.

 

[21Hemispheres12]

Nah I think that’s just what they switched to. My Paul’s guitar and private stock had the fur too and they fit fine. The blue fur just means it’s wood library.

Could be that someone at the factory sent it with the wrong model case like you said though.

Ah got it, I didn’t realize they completely switched to the fur lining. At any rate it sounds like the wrong case so I’m sure PRS will sort it out and get the correct one out to you.

 

[RJK Tech]

One additional thing to mention about the Silver Sky case fiasco. It appears to me that PRS never notified their dealers of the issue and instead left each of them to discover the problem on their own.

i had lots of conversation with various dealers during my hunt to find a good case and almost none knew of the misalignment problem. I’d ask them to fit a Silver Sky into the case and sure enough it was another bad case. Some dealers checked all they had in stock and they were all bad. I’d ask specifically if they knew about the problem and no is answer i got most of the time.

Only those dealers that had already experienced case returns from customers were aware that something was wrong.

Really should have taken the time to get those cases out of circulation.

 

[EatSleepGuitar]

One additional thing to mention about the Silver Sky case fiasco. It appears to me that PRS never notified their dealers of the issue and instead left each of them to discover the problem on their own.

i had lots of conversation with various dealers during my hunt to find a good case and almost none knew of the misalignment problem. I’d ask them to fit a Silver Sky into the case and sure enough it was another bad case. Some dealers checked all they had in stock and they were all bad. I’d ask specifically if they knew about the problem and no is answer i got most of the time.

Only those dealers that had already experienced case returns from customers were aware that something was wrong.

Really should have taken the time to get those cases out of circulation.

I wonder if that was the result of an internal sentiment that “well we gave them the gig bag with it, so it’s not like they can’t take them anywhere.”

 

[RC Mike]

Does your case still have the Modcat sticker on it? If so, does it match the guitar? Just thinking that it’s possible that the case/guitar got swapped with another model’s at some point—perhaps at the dealer.

 

[EatSleepGuitar]

Does your case still have the Modcat sticker on it? If so, does it match the guitar? Just thinking that it’s possible that the case/guitar got swapped with another model’s at some point—perhaps at the dealer.

Good thought but I did confirm with the dealer at checkout that it was the right one based on the sticker and serial numbers