Issue ordering a DGT

Discussion in 'General Discussion' started by Bob M, Sep 18, 2021.

  1. Bob M

    Bob M New Member

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    Hi everyone, new forum member here. Recently got an SE 24-08 which I love and therefore decided to pull the trigger on a gold top moon DGT. Spent the last 10 days trying to get one from Musicians Friend. Ultimately they cancelled my order today saying "Unfortunately it seems we are sold out of this guitar for good". That is a direct quote. "For good". (BTW it is still showing up as in stock on their website despite the fact they've been out of stock for at least 10 days.)
    So has this model been discontinued? Why would they be out of stock "for good"?
    Any insights are greatly appreciated.

    Thanks
     
    LSchefman likes this.
  2. dogrocketp

    dogrocketp I drank the PRS kool aid, and it was tasty!

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    I’m not sure if it’s discontinued. Try another retailer. PRS may not be taking any orders on that model right now.
     
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  3. LSchefman

    LSchefman Hears Tones

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    PRS may have cut them off; the parent company, Guitar Center, hasn't been doing all that well.

    The DGT with moons is still listed on the PRS website. I'm sure they haven't discontinued it.
     
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  4. Dirty_Boogie

    Dirty_Boogie Still got the ol' tagger on it

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    Order a PRS from anywhere, other than Musicians Friend. There are so many quality PRS dealers to not waste your time with MF.
     
    #4 Dirty_Boogie, Sep 19, 2021
    Last edited: Sep 19, 2021
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  5. Moondog Wily

    Moondog Wily Howlin' At The Moon!

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    I don't think they are your friend! I also think that they are dissolving their friendship with PRS (or should I say, PRS is dissolving friendship with them)!! You will find the right one and there are a lot of good dealers out there!!! I like using the "Signature" dealer list at prsguitars.com. I go into a specific model in the product line and at the bottom of those pages, they have a list of the "Signature" dealers (same list is on the "Find a dealer" page if you scroll down). These dealers are "special" which is why they have this designation. I would buy from one of them. The default option they give you to "Find a dealer" is annoying because the link that used to take you to a full dealer list is gone from what I can tell (seems it disappeared 3 or 4 months ago). Now all you have is search by city or zip. Here is an example using the DGT page (scroll to bottom) - https://prsguitars.com/electrics/dgt_2021.

    Oh, and welcome to the forum (aka enablers club)!
     
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  6. Ovibos

    Ovibos Naughty Wood Librarian

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    While I likely wouldn’t order a core PRS from them, MF is great for commodity stuff. I easily got 15% off a Mono double gig bag by calling them, which I really doubt my Sweetwater guy would have done. (Also, MF had in stock where few others did.)
     
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  7. RickP

    RickP Established 1960, Still Not Dead

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    I used to do a lot of business with MF, but their lack of interest in correcting messed up orders eventually had me shift most of that business to Sweetwater. My Sweetwater rep gets me 15% or better regularly, they ship on time, and fix anything that’s wrong right away. I do order guitars and other gear from independent, smaller dealers as well, simply because I like to support those guys too. Sweetwater has always been good enough to tell me when they can’t get something, and why. I think the OP should have gotten at least that.

    In this case I’d be calling on one of the dealers on the forum for some quick answers on what can be had in a reasonable time frame. They are worth supporting, in my opinion!
     
  8. Aether

    Aether New Member

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    Rickenbacker vocally cut them off last year due to shenanigans. It wouldn’t surprise me that PRS is too.
     
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  9. Ovibos

    Ovibos Naughty Wood Librarian

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    I like SW but I get no wiggle on most things from my rep.
     
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  10. RickP

    RickP Established 1960, Still Not Dead

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    I’ll PM the name of the guy I deal with, you can ask for him. I’ve done a lot of business with him over many years, so that likely helps, but it can’t hurt to ask!
     
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  11. LSchefman

    LSchefman Hears Tones

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    For commodities and certain studio gear. Sweetwater is fine, and so is Vintage King, who are more studio-knowledgeable. I do good business with both. For hardware like that, no worries.

    For guitars - more likely to need occasional service because they're made of wood, and things like switches or pots that come from third party vendors, even on a PRS - a big box store like Sweetwater isn't going to turn around repairs as quickly, and their guitar techs aren't at the top level, at least based on setups I've seen.

    Sweetwater has a lot of inventory, and so there's a big selection. Most folks seem to buy a PRS for looks first, so it's tempting to look at a bunch of pictures, say "oooh," hit the buy button, and do business with a big box dealer.

    For guitars, I deal with Jack Gretz, whose service is the best in the business, has a personal relationship with Paul, plus he's a luthier and can save turnaround time massively by doing most warranty work himself. Jack owns the damn shop, and gets things done personally.

    While I consider the look of the guitar, it's a secondary consideration compared to service, and PRS' occasionally need warranty work done just like any other guitar. In fact, Jack is going to do warranty work on one of my PRS' this upcoming week.
     
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  12. QuiltTop319

    QuiltTop319 New Member

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    +1 for Jack. He owns Northeast Music Center
     
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  13. Bill SAS 513

    Bill SAS 513 Just another old guy in a T-shirt

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    Yup...you might save a little dough, but buying from one of those BIG retailers, you have no idea what you might get...
    Yeah, you will get the guitar ordered, but call a brick n mortar shop and actually talk to someone knowledgeable...
    its well worth a couple more $$$$$.

    IMHO, of course.
     
  14. LSchefman

    LSchefman Hears Tones

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    Yes. And I've yet to find a smaller shop that wasn't very competitive with the big box stores in terms of price. The service is usually better at a smaller shop.
     
  15. Eddie kim

    Eddie kim New Member

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    I didn’t have any issues when I purchased my s2 with MF. Maybe give Chicago music exchange a call.
     
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  16. VirginiaAve

    VirginiaAve New Member

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    +3 for Jack and team! I call him my crack dealer ;)
     
  17. SinSir

    SinSir Mad Scientist

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    I have to agree. The big box, online or in person, isn't where it's at. If CME had the last one I picked up in stock I would have far preferred to buy it from them or whoever else. I'm not going to drag a retailer through the mud, but I've seen far less cause a tar and feather campaign. It was avoidably bumpy along the way but in the end I love the guitar.
     
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  18. Glenn Gross

    Glenn Gross New Member

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    A 2020 gold top DGT just popped up on a site at a really good price. I don’t know if it’s within the rules to post the name here. I have no affiliation with the site and if I didn’t already have a DGT, I would have bought it myself. I can message the information to the OP or anyone else.
     

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