I am pleased with the customer service on an issue with my Silver Sky (Core) maple neck

[archey]

Unless you bought the guitar to look at (which i wouldn't judge anyone for) i wouldn't be concerned about that at all. It's a maple fretboard with a very thin finish on it. Discoloration and wear is an inevitability. That's probably why they said there would be a charge to fix it.

 

[Maertl513]

Really? Do you have finger tips like a mole?
Until your reply I had the opinion that only Chuck Norris can dig holes without any physical nor mental activity. The anxoius surface changes its texture as a proactive action in forehand, to prevent itself from pain.

This chip/dent in the fretboard isn't typical for ordinary pressure by a finger tip. You get already a proper note with pressing the finger just in that manner, that the string has continous contact to the fret.

Then the fretboard would have had a weak surface structure though. In that case: Warranty issue.
Even my oldest guitars don't have such a dent in the board.

 

[tedtan]

If it’s play wear, then it won’t be covered by a warranty. But play wear on maple is usually dirty and oval-ish in shape. The site isn’t letting me add a pic or I would, but just search for worn maple fretboard and you’ll find plenty.

Let the OP contact his dealer and work with them to sort it out rather than making assumptions.

 

[FatFingerBlues]

there is nothing to be feared or hated from good honest guitar wear
(don't get me started on fake relic wear)

it only means the guitar has been played and loved
years from now when I am gone and someone hands my granddaughter my favorite guitar
She will see that I loved it and the marks are from my hands

That's when a wonderful guitar truly becomes a work of art

 

[Monahan]

The neck never hit a table or anything in my studio. No one plays it but me. Again, no issues with my Fender maple neck that I had since I was I high school all these years. The only strings put on my guitar are PRS 10 gauge strings.

To me, this is a manufacturer defect.
I will reach out to Sweetwater, send them photos and see what they say.

Reaching out to Sweetwater is a good start.
Wouldn't be surprised if you are told it's play-wear, despite the reality.
Being a woodworker, and having been around guitars for many decades; this would be a quick & easy fix for a luthier-- IF you wanted to.
Keep us updated!

 

[DBedard]

Doesn’t Sweetwater offer and automatic 2 year coverage as well?

 

[Xtcclassic]

Your 40+ year old Strat likely has a thick poly finish on it. Poly is very durable but feels like hard plastic and most players feel that it is detrimental to the tone of the instrument. Your Silver Sky has a *very* thin nitro finish which is much less durable but feels like a good guitar should and most players think it has a positive effect on the tone. The durability is the trade off, and IMHO it’s well worth it. Well-loved nitro guitars will always be cooler than pristine case queens.

 

[Revelation]

Update; PRS agreed it is a finish issue and not a wear/tear issue on a newer neck under 2 years old.

 

[Maertl513]

That's a nice turn.

 

[bodia]

Update; PRS agreed it is a finish issue and not a wear/tear issue on a newer neck under 2 years old.

Nice

 

[Glide-bpm]

Drop fill and wet sand...... Do it yourself... it's not rocket science! You won't be anywhere near out $700....

Glad they decided to fix it for free!!!

 

[Moondog Wily]

Update; PRS agreed it is a finish issue and not a wear/tear issue on a newer neck under 2 years old.

I must say, that does not look to me like wear from playing, at least not to me. The reason I say so is the edges are too crisp. And the shape/direction of it does not fit well with the type of shape you get from wear on fretboards that I have seen (and others have said similar things in this thread). Awesome that PRS is stepping up!