Help my PRS finish is peeling off!

Discussion in 'PTC - PRS Tech Center' started by HarrySound, Jun 19, 2016.

  1. HarrySound

    HarrySound New Member

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    Last night I noticed this to my horror.

    [​IMG]
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    It's on the underside of the 13th-14th fret. It looks like the finish separated from the 13th fret and chipped then continued to separate down the neck.
    This is guitar is a 2016 spec PRS Custom 24 I bought in February from brand new at WorldGuitars.co.uk serial number 15 222443 and has absolutely never recieved any punishment other than my awful choice of chord progressions and improvised solos.

    What should I do!
     
    #1 HarrySound, Jun 19, 2016
    Last edited: Jun 19, 2016
  2. Alan Manning

    Alan Manning Well Love a Duck Mary Poppins.!!!

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    I'd contact World guitars / or PRS Europe ( Their based in Cambridge).
    Your under warranty & shouldn't have any problems.
    Good luck !!!
     
    Dusty Chalk likes this.
  3. HarrySound

    HarrySound New Member

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    Thanks . I live in Norwich which is an hour away from Cambridge.
    I wonder though if it does indeed need repair will it have to be sent to the US?
     
  4. Alan Manning

    Alan Manning Well Love a Duck Mary Poppins.!!!

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    No idea i'm afraid but I would try World Guitars first worth a phone call. !!!
     
  5. toothace

    toothace At least I'm good at dentistry

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    I had this same issue with my 408.(2013...IIRC there was a batch that had this issue and they were all resolved. I believe there was a thread going here for a while about it) Contacted my dealer who set me up with the PTC for a trip to the factory for repair.
     
  6. Dusty Chalk

    Dusty Chalk alberngruppenführer

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    Yeah, contact your dealer, they should take care of it, but make sure they know you want to know whether it will be fixed locally or sent back to the factory. I suspect they have some repair facilities there.
     
  7. HarrySound

    HarrySound New Member

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    Thanks guys I have emailed World Guitars and shall await their reply, hopefully tomorrow. For now i'm jamming under the 12th fret area :)
    Also I just noticed on my iMac that the pictures are upside down lol
     
    Alan Manning likes this.
  8. LSchefman

    LSchefman Hears Tones

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    I've had it happen over the years a couple of times (been playing PRS since '91). Basically, the rosewood the fretboard is made of is an oily wood, and paint can have a hard time sticking to it sometimes.

    PRS will cover it under warranty. They're really great about stuff like this.
     
  9. HarrySound

    HarrySound New Member

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    Knew I should have gone for that satin ebony fretboard 30th anniversary
     
    Dusty Chalk likes this.
  10. walrus

    walrus New Member

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    I'm replying to this post because the photos Harry posted look exactly like my guitar. This has just happened to my 2008 Hollowbody Spruce! I bought it used, and only had it about 5 months. Because it's used, I'm assuming no warranty?

    A while ago, I noticed it being a very small "bubble", then it got worse within a few weeks. It was not there when I bought the guitar. I don't notice it while playing, but I'm concerned it will keep getting worse. Is thing going to go down the whole fretboard?

    Any advice on a DIY fix that perhaps a local luthier can do? Help!
     
  11. Rider1260

    Rider1260 New Member

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    PTC fixed my CU22 ( that was not under warranty ) it only cost me one way shipping ( your results may vary )
    I have found the folks at PTC to be over the top helpful with any issues I have had !!!!!!
     
  12. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

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    I’m late to the party again.

    I’d be interested to know what Harry did to resolve this?

    I grew up near Norwich and know some local people there who may be able to help, if the problem still exists.
     
  13. swede71

    swede71 New Member

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    I think it has to do with the weather in northern europe this time of the year.Very dry indoors,neck shrinks and fret protrude the finish.I have this on my DGT and my Flying V.Not as much as on your guitar though.
     
    #13 swede71, Jan 5, 2018
    Last edited: Jan 6, 2018
    TwelfthTangent likes this.

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