Help meeee

[Funkbear311]

sooo back in June I got my Custom 24, and it's always in the case and I take good care of it and etc. but mysteriously there is a tiny chip out it on the front bottom lip and I have never banged it or dropped anything on it. I really shouldn't let it bother me but I think it's the mystery that kills me. Is this something PRS would touch up? I'm not far from the factory so I wouldn't mind setting up a ticket for it. Or should I just shut up and say it adds character. The other thing is it's nitro (satin) finish. What do you think?

 

[CatStrangler]

The factory will repair it, usually at additional cost, but you will have to contact customer service to see about your particular situation. I sent one in for a repair recently (also a nitro finish), not because I care so much about a small chip, but because it was getting a bit bigger because the initial ding cracked some of the surrounding areas..

 

[Funkbear311]

The factory will repair it, usually at additional cost, but you will have to contact customer service to see about your particular situation. I sent one in for a repair recently (also a nitro finish), not because I care so much about a small chip, but because it was getting a bit bigger because the initial ding cracked some of the surrounding areas..

So you think I should just call them next week and maybe take it in? I don't want to drop a ton of cash since the song is tiny

 

[CatStrangler]

So you think I should just call them next week and maybe take it in? I don't want to drop a ton of cash since the song is tiny

My advice is if the ding doesn't bother you that much, maybe wait a little while to see how the surrounding finish is holding up. The repair service is not cheap, but top notch in quality...Anytime I have used it, The guitar looks as brand new when complete.

 

[Funkbear311]

My advice is if the ding doesn't bother you that much, maybe wait a little while to see how the surrounding finish is holding up. The repair service is not cheap, but top notch in quality...Anytime I have used it, The guitar looks as brand new when complete.

If you don't mind me asking what did it cost

 

[CatStrangler]

If you don't mind me asking what did it cost

Not trying to be difficult, but I really suggest you contact the PTC with a pic of your situation. I suspect each situation is evaluated on a roughly individual basis, and my last quote may not be relevant at all to your repair.

 

[xjbebop]

Sounds like you might be happy with a dab of clear nail polish...or if you need color, you can almost always find a good match...there are more nail polish colors out there than guitar finishes...

 

[G-Man]

I was in a similar situation with my custom 22. Mine was more like an indentation with some cloudiness under the finish. If it is Nitro finish, a local guy can touch it up. If it is V12, not so lucky because it is a multi-step finish. Figure $1,800 to strip, fix and refinish. Not cheap.

 

[Rider1260]

PTC can be VERY reasonable I would contact them even better that you are close

 

[CatStrangler]

PTC can be VERY reasonable I would contact them even better that you are close

agree taking shipping out of the equation helps a lot.