Hang Tag - how difficult to get one?

[martie6621]

I own a new (July 2013) McCarty that came through the Artist Relations channel. There was no hang tag in the case. It was simply not provided. Not lost, Not there. Maybe PRS does not do a hang tag for AR product or maybe it just did not get filled out? I don't know but have tried to ask PRS CS (Matt) for this information. The response is he has "almost no information" in his data base concerning Artist Relations guitars. Who would? A 2 month old guitar could not have fallen off of their radar. Furthermore, per Matt, PRS has a "company policy" about not replacing hang tags! Really? How about when there was no tag provided in the first place? I realize there is no way to prove it was or it wasn't "in the box" to start with. Got that. It just seems non-customer oriented to refuse to complete what would be a 30 second process to complete a piece of paper for a customer. I am not asking for something major, am I?

Would appreciate some others thoughts here. - I have owned maybe 25 PRSi in my time. Too much to ask?

Thanks
Drew

 

[justmund]

So PRS "give" a guitar to an artist, they then sell it on, then it's poor form to not provide a hang tag to the third party because it's not "customer oriented"?

Too much to ask IMO.

PRS have a big issue with Chinese knockoffs, the hang tag is one small way of protecting themselves against this. The guitar you bought was never intended to be for profit, for the artist they gave it to (or sold at a discounted price) and let alone the company. If they provided a new hang tag for every one that lost/was missing/never had one they'd ruin their own reputation.

My opinion anyway

 

[Hopeful Sinner]

Are you the artist the guitar was intended? Surely your contact in Artist Relations could help sort this out...

 

[martie6621]

I never said or implied I was "The" or "An" Artist. i said the guitar was produced by that channel. I can assure you it was not a gift to me or anyone else. Consideration was made.
It's a broad leap to assume because a hang tag is sought that there is a profit motive or a flip behind the request. I think the term used is "Provenance"

 

[László]

Martie, the simple fact is that PRS hang tag policy is intended to prevent forgeries of guitars, fraudulent information, etc. This not only protects the company, it protects consumers against someone selling fakes. The hang tag is a retail item, "trade dress" under the trademark laws, for retail sales.

Yours isn't a retail sale.

You can imagine how many problems would certainly arise if they issued replacement hang tags.

As to "provenance," if they don't issue hang tags to artist guitars, you'd be faking the provenance of the guitar to have one, wouldn't you?

I think it's pretty nervy to come here and complain about PRS policy, especially if you got a guitar through artist relation channels instead of retail like everyone else. Seems to me you're biting the hand that feeds you. So yeah, way too much to ask of PRS.

I've easily owned as many as you over the years, and I think it'd be pretty cheeky to base a request on that.

 

[Hopeful Sinner]

I wasn't assuming, just asking...
Presuming you are not "the" or "an" artist, perhaps the person from whom you bought the guitar could assist in getting a hang tag, assuming the Artist Relations department provides them...

 

[rugerpc]

Not replacing hang tags doesn't just protect against forgeries.

PRS has an authorized dealer network. If they replaced hang tags when 'lost' or 'missing', then any person, including non-authorized dealers could use the replacement hang tags to market a PRS as 'new' and themselves as 'authorized' when neither may be the case.

By the responses here, I hope you see that PRS's policy is not capricious or just a way not to waste '30 seconds' - there is a real purpose behind the policy.

Want a hang tag? Buy another through normal channels.

 

[martie6621]

...Alwrighty then....I guess I stirred up the PRS fanbois here with my questions. Guess its best to anly say nice things about PRS. Gee guys, truly sorry...I feel terrible..

As to "provenance," if they don't issue hang tags to artist guitars, you'd be faking the provenance of the guitar to have one, wouldn't you?..

I asked that in my first sentence. Do they or don't they? Simple question, really......

I think it's pretty nervy to come here and complain about PRS policy, especially if you got a guitar through artist relation channels instead of retail like everyone else. Seems to me you're biting the hand that feeds you. So yeah, way too much to ask of PRS.

Agree - I am a nervy bastard. Next question....

Who here if offered a chance to acquire a one off through AR channel would refuse and say "No thanks, I would rather go through a retail dealer" Get real. It makes it sound like I did a gray market deal. In fact, I paid quite a lot for it.


I've easily owned as many as you over the years, and I think it'd be pretty cheeky to base a request on that.

Agree - not only nervy but also cheeky.....

 

[rugerpc]

...Alwrighty then....I guess I stirred up the PRS fanbois here with my questions. Guess its best to anly say nice things about PRS. Gee guys, truly sorry...I feel terrible..

Hold on a (30) second(s)...

Speaking only for myself, this is what cheesed me off.

It just seems non-customer oriented to refuse to complete what would be a 30 second process to complete a piece of paper for a customer.

It would obviously take more than '30 seconds' to accommodate any such request. Between the swap of info needed, the research of their records, the creation of a new tag (complete with tracking down whoever assembled the guitar for a real signature on the tag) addressing and mailing, this would be something other than a '30 second' process.

Sure, it would be cool if they re-issued hang tags for people who had real proof of original purchase and a bona fide need, but the process would be just that, a process.

Your minimizing it to a '30 second' no-big-deal and intimating that PRS doesn't care about its customers here on the free PRS company sponsored forum wasn't cheeky - it was tasteless.

 

[ElrytNamrogo]

I, personally, saw nothing wrong with the question or anything presumptious in the OP's post. Maybe it could be taken another way, but I just really hope, for everyone's sake, that this doesn't turn into another bickering match like a couple of the other threads I've been reading. The question appears to be answered, let's play nice.

 

[]-[@n$0Ma☩!©]

I, personally, saw nothing wrong with the question or anything presumptious in the OP's post. Maybe it could be taken another way, but I just really hope, for everyone's sake, that this doesn't turn into another bickering match like a couple of the other threads I've been reading. The question appears to be answered, let's play nice.

Agreed.

The question was already answered by PRS Customer Service. The OP came here for opinions. Got some. Clearly didn't like them. Now feathers are ruffled. There is nowhere to go from here but down.

 

[JMintzer]

I, personally, saw nothing wrong with the question or anything presumptious in the OP's post. Maybe it could be taken another way, but I just really hope, for everyone's sake, that this doesn't turn into another bickering match like a couple of the other threads I've been reading. The question appears to be answered, let's play nice.

Nothing wrong with asking the question. The response after he received answers??? Not so good...

Agreed.

The question was already answered by PRS Customer Service. The OP came here for opinions. Got some. Clearly didn't like them. Now feathers are ruffled. There nowhere to go from here but down.

Exactly!