How does that matter? People had their complaints, and raised hell.
Sorry, this kind of thing is internet chicken-sh!t that by and large doesn't affect sales at all.
Example: The complaining about bindings on the McCarty and 594 models. They're still there, and the models sell very well. Cheap-looking, people said. Meanwhile, they have to buy the materials, cut them, and it takes extra time to put them in, so it costs the company MORE.
Example: The complaining about freaking plastic pickup rings a few years back - PRS has used them since the beginning - and even complaints that they were 'too cream colored'. Meanwhile, they can't build the Core models fast enough and there's a two year backlog.
Example: The complaining about 'cheap' this or that, and meantime in the 2010s PRS started using inlaid-logo rosewood headstock veneers on most of its Core models -- formerly only available on the extra cost Artist Package option or PS. It takes extra time to build, costs more than a decal or sticker, and something very few guitar makers do on electric guitars at any price. Yet PRS does it because that's what Paul likes.
No one seems to notice the stuff that costs PRS more, and I will bet these tuning buttons cost more because they're custom OEM parts instead of generic.
Like Paul's decision to add brass inserts to the aluminum one piece bridge to improve tone - think that's cheaping out?
Did you know it costs PRS more to have exposed brass on the tuning machines instead of plating it? Paul has spoken about that.
Or instead of just drilling holes in a two piece bridge's stop tail, having it made with slots that make stringing it so much easier, a brilliant design when no one complained about the old fashioned stuff on other guitars.
Example: Working on the pickups, tuning machines, things like Gen III bridges and other parts to improve them when in fact they didn't have to, the guitars were selling well and people didn't seem to care.
The idea that PRS cheaps out on anything is complete crap.
People have complained here about knobs, about the dang wing tuners, about not having wing tuners, about the finishes whether nitro or poly - and by the way, the nitro is actually more expensive to shoot than poly due to environmental concerns - about black backs, about wrap finishes vs the fake bindings. Some didn't like the teardrop bursts on Singlecuts, some did.
There have been people complaining because they don't like having the molded ends on trem arms. Seriously. WTF, so take them off.
You name it, someone is going to b!tch about it. Someone is going to get out the torches and pitchforks and exhort people to storm the castle over this nonsense.
There's a tempest in a teapot over every single change or thing PRS does, and usually it's not about the tone, the playability or other things that truly matter to serious players. It's about bits and bobs and cosmetic stuff that a tiny minority give a rat's ass about.
The first post in this thread purports to speak for all of us. That's simply not true.