archtop
New Member
- Joined
- Dec 6, 2021
- Messages
- 590
Reverb's support folks aren't the knowledgeable musicians they had b4 Etsy bought Reverb but they're still helpful if you push back when they give a dumb non-musician answer like "a new guitar that needs to be refinished is a preference based return and not a 'Not as Described' return" as I got. Reverb tried telling me wanting a new guitar that didn't need refinishing was my 'preference'!
I had a Reverb dispute b4 Etsy and back then the Reverb rep was a guitar player who, upon seeing pics, was disgusted by seller's misrepresentations and comments in their messages and that rep was quick to act. It's a shame they no longer have musicians who understand 'used' doesn't mean 'trashed'.
Stay calm but be assertive and document everything through Reverb's messages and you'll likely prevail in a dispute with an unscrupulous seller.
I had a Reverb dispute b4 Etsy and back then the Reverb rep was a guitar player who, upon seeing pics, was disgusted by seller's misrepresentations and comments in their messages and that rep was quick to act. It's a shame they no longer have musicians who understand 'used' doesn't mean 'trashed'.
Stay calm but be assertive and document everything through Reverb's messages and you'll likely prevail in a dispute with an unscrupulous seller.
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