This is hardly worth wasted by any more of my time on. However, so you might learn something I will try. You are totally incorrect. I owned a company for many years and had “authorized dealers” and know full well what their role and responsibilities are. An authorized dealer is a firm that the manufacturer has vetted to insure that they have the people, equipment and trained in-house technicians needed to perform pre-sale consultation, pre-shipment preparation of the product, after-sale customer support and product service. The reason the are “factory authorized” is because the manufacturer’s reputation is on the line when that firm acts on behalf of the manufacturer. To make sure that the dealers are worthy of receiving the “authorized dealer” designation and to protect their reputation, the manufacturer holds initial sales and technical training for the authorized firm’s staff to insure that they are up to speed and periodically provides refresher training to the dealer owners and staff and also regularly evaluates the dealers performance to determine if they can continue as “authorized dealers”.
Believe what you will, but you do not understand what an “Authorized Dealer” is or the relationship they have with the manufacturer.
in my case, the authorized dealer did a good job providing me with customer service when I experienced a problem. I have no complaint with them or PRS. I was disappointed when a brand new $4.5K guitar arrived unplayable. I have never experienced that in the 60 years I have been playing and buying guitars. If the fret buzz had been minor I would have chalked it up to changes in temperature and other environmental factors during shipping, but the buzz was so pronounced that the guitar was unplayable. A month ago, I purchased my first PRS, a SE Paul’s Guitar, and had it shipped from a cold climate to Florida with no issues. So, something different happened this time. When I take this guitar back to my luthier hopefully he can dial it in closer to within factory specifications and also determine what happened to cause this problem.
Since I am new to PRS guitars, I had hoped that there would be long-term users who might have had some insight into my problem, something different about PRS setups that they could point to. Again, thanks to you that tried to help! But what I got from a number of members was snarky comments of no value. If you don’t like my post, just ignore it, keep the snarky comments to yourself.