Custom 20 & Reverb

[Beach Radio]

Hello everyone,
I just received my new Custom 20 combo and really love it.... but one thing is driving me insane - the reverb.
I'm not sure it's working. If it is, it is a very mild "room" type reverb. I'm pretty sure I can hear it if I crank the reverb to 10 - but I wonder if I really am hearing it sometimes.
Could someone kindly confirm what the reverb is like on a Custom 20?
Should I be blown away with a Spring type reverb? Or is the reverb truly a mild "room" type reverb and I'm not losing my mind?
THANK YOU!!!

 

[Fro]

Mine has a very nice spring reverb. You may have a bad preamp tube in the reverb driver spot. If that doesn't fix it you should contact your dealer.

 

[Fro]

One other thought. Do you have your footswitch plugged in? If so, step on the reverb button.

 

[Beach Radio]

One other thought. Do you have your footswitch plugged in? If so, step on the reverb button.

LOL - yeah, I got the footswitch plugged in... but now I have to figure out which tube is the reverb tube...

 

[Beach Radio]

Follow up. I pulled the tank out to inspect it and discovered the leads from the RCA connector weren't attached to one of the molex connectors. I was able to crimp them in the connector but there was glue bubbles all over the pins on the tank preventing me from sliding the connector on completely. I did my best MacGyver to get the connector on as tight as possible. So far, so good. But I know one hard bump and the connector will slide off. PRS customer service has been awesome - supposedly I will have a new tank shipped to me soon.

 

[László]

Excellent - PRS takes care of their customers!

 

[Fro]

I'm glad you got it sorted out. It's a great sounding amp, even with no reverb.

 

[dmatthews]

Follow up. I pulled the tank out to inspect it and discovered the leads from the RCA connector weren't attached to one of the molex connectors. I was able to crimp them in the connector but there was glue bubbles all over the pins on the tank preventing me from sliding the connector on completely. I did my best MacGyver to get the connector on as tight as possible. So far, so good. But I know one hard bump and the connector will slide off. PRS customer service has been awesome - supposedly I will have a new tank shipped to me soon.

Way to go... I was expecting to hear of a reversal or some such... good sleuthing.

Excellent - PRS takes care of their customers!

Indeed they do! Apart from making kick butt exquisite gear they know how to treat a customer. I'm hooked.