CE24 neck problem:

Discussion in 'PTC - PRS Tech Center' started by merciful-evans, Aug 27, 2018.

  1. merciful-evans

    merciful-evans New Member

    Joined:
    Mar 6, 2018
    Messages:
    312
    Likes Received:
    449
    I bought the CE24 Reclaimed Wood in April this year. Once home I noticed a neck twist (the wrong way) showing more relief at the wound string side than the small string side. Its a minor problem but it bugged me because I knew it would never adjust as nicely (set up action) as my other guitars.

    I've been aware of some fret buzz lately, so I examined the neck to find it had settled virtually straight. So I decided to adjust the truss rod to add some relief. To my dismay I find the truss rod is already completely slackened off ! There is no adjustment.

    I have just called the shop (Authorised PRS dealer) I bought it from to arrange a return visit.

    I've never encountered a problem like this before in 48 years of playing.
     
  2. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

    Joined:
    Oct 17, 2017
    Messages:
    4,567
    Likes Received:
    6,371
    Does it have a two-way truss rod?

    Just a thought.
     
  3. Rider1260

    Rider1260 New Member

    Joined:
    Jun 9, 2013
    Messages:
    1,920
    Likes Received:
    1,730
    sergiodeblanc and Alnus Rubra like this.
  4. merciful-evans

    merciful-evans New Member

    Joined:
    Mar 6, 2018
    Messages:
    312
    Likes Received:
    449
    I know how its supposed to work. I only wish it did.
     
  5. Gigi

    Gigi New Member

    Joined:
    Jan 1, 2018
    Messages:
    13
    Likes Received:
    19
    If the neck is twisted it's not a matter of truss rod i'm afraid...
     
  6. merciful-evans

    merciful-evans New Member

    Joined:
    Mar 6, 2018
    Messages:
    312
    Likes Received:
    449
    Oh I know.

    After speaking to Guitar Village yesterday I decided to get the neck twist addressed. Its never stopped bugging me. That should mean invoking the warranty. The thing is, if the neck is replaced, PRS probably wont have the fingerboard reclaimed wood. I really do not want a rosewood replacement.
     
  7. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

    Joined:
    Oct 17, 2017
    Messages:
    4,567
    Likes Received:
    6,371
    See Michael’s video, I think it’s on you tube, there was a veritable stock pile of timber!
     
    merciful-evans likes this.
  8. Gigi

    Gigi New Member

    Joined:
    Jan 1, 2018
    Messages:
    13
    Likes Received:
    19
    Well if it's not too much twisted i think a good luthier is just going to level it.
    But i hope that is something that the warranty covers if you bought it brand new.
     
  9. merciful-evans

    merciful-evans New Member

    Joined:
    Mar 6, 2018
    Messages:
    312
    Likes Received:
    449
    I posted here yesterday but something must have gone wrong. ?!

    So once again...

    Yesterday morning I took the CE24 to Guitar Village in Farnham and they have it now. They will send it on to PRS Centre uk (uk & eu) for evaluation. It is covered both by warranty and their own 1 year cover.

    Hopefully both problems will be dealt with and rectified. Fingers crossed!
     
  10. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

    Joined:
    Oct 17, 2017
    Messages:
    4,567
    Likes Received:
    6,371
    I’m sure PRS will want to resolve this to your satisfaction!

    If you haven’t already, check out the amazing job that they did with @windsongstudios ”aurora borealis” guitar of wonderment!

    Sending you positive vibes!
     
    merciful-evans likes this.
  11. JJJ

    JJJ asleep

    Joined:
    Mar 21, 2018
    Messages:
    292
    Likes Received:
    246
    FWIW I have noticed on all sorts of guitars and basses, including PRS, that there is very slightly less relief on the treble side of the neck compared to the bass side... I think that's just going to happen no matter what, unless you have two rods like a Rick or you've got an extra stiff multi piece.

    The tension is not the same across the strings after all

    An actual twist is an issue though and that sucks, I hope they fix it. The easiest way would be to level the board and refret it rather than build a new neck
     
  12. merciful-evans

    merciful-evans New Member

    Joined:
    Mar 6, 2018
    Messages:
    312
    Likes Received:
    449
    Yes most of my guitars have the less relief on treble side. This is a good thing as the heavier strings have more amplitude so need that extra room to vibrate. I think it works out because the wound strings exert more pull on that side.

    The problem with my CE24 is that this is the other way around with almost no relief at bass side and more relief on treble side. The additional problem of course is that the truss rod is not working. The nut spins freely on the spline.

    Odd that neither of these things were noticed at QC check at PRS.


    PS
    Rics: Yes I have a Ric also and the 2 trussrods allow for precise adjustment.
     
  13. merciful-evans

    merciful-evans New Member

    Joined:
    Mar 6, 2018
    Messages:
    312
    Likes Received:
    449
    update: And good news

    Had a call from Mark at Guitar Village. PRS have confirmed that the neck is twisted and have requested replacement from USA. The
    newly built neck on its way to UK now.

    That's a good result and a much quicker turnaround than I was expecting. It should be available to collect next week. :)

    Lucky its a bolt on neck
     
    Big Mike, Ovibos, Eddie kim and 5 others like this.
  14. pac90

    pac90 New Member

    Joined:
    Jun 15, 2014
    Messages:
    489
    Likes Received:
    340
    Awesome, whatabrand again.
     
  15. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

    Joined:
    Oct 17, 2017
    Messages:
    4,567
    Likes Received:
    6,371
    Really glad for you MErciful:D
     
  16. merciful-evans

    merciful-evans New Member

    Joined:
    Mar 6, 2018
    Messages:
    312
    Likes Received:
    449
    Ok, so I got the call yesterday, my CE24 Reclaimed is back in store from PRS with its brand new neck. I collected it this morning. I arrived at around 11am and checked it out. The new neck is almost straight with a minimal amount of extra relief relief on the wound E side. Just exactly as it should be. The fit is perfectly aligned with a smidge more space at the treble side.

    The truss rod works of course too. Once home I added a third of a turn more relief and adjusted the saddle heights how I like them. I stretched out the new strings and played for some 90 minutes. This is much better. I then plugged in the SE C24 to compare. They feel and sound a little different of course, but the new CE neck now handles just as well.

    Well done PRS. This is an impressive warranty response.


    Guitar Village (who handled/mediated) is having it annual sale on now (last day) so I had to look over a couple of guitars before I left. The beautiful blue C24 I had admired for the last year was 25% reduced, and I finally got to play a Silver Sky (no reduction there though).

    A good day out. I will likely use the CE at my next gig a few days hence. :)
     
    AP515, Big Mike, parallyze and 9 others like this.
  17. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

    Joined:
    Oct 17, 2017
    Messages:
    4,567
    Likes Received:
    6,371
    Great to hear your good news. Enjoy the gig.
     
  18. Ovibos

    Ovibos NOW with 100% MORE baby tigers!

    Joined:
    Jan 9, 2015
    Messages:
    1,099
    Likes Received:
    1,340
    Great news!

    My RLCE24 is my #1.
     
    merciful-evans likes this.
  19. bodia

    bodia Authorities said.....best leave it.....unsolved

    Joined:
    Jan 21, 2015
    Messages:
    12,989
    Likes Received:
    13,530
    Happy ending!
     
  20. gush

    gush New Member

    Joined:
    Nov 4, 2012
    Messages:
    3,403
    Likes Received:
    1,542
    Awesome
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice