CE24 neck problem:

Discussion in 'PTC - PRS Tech Center' started by merciful-evans, Aug 27, 2018.

  1. merciful-evans

    merciful-evans New Member

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    I bought the CE24 Reclaimed Wood in April this year. Once home I noticed a neck twist (the wrong way) showing more relief at the wound string side than the small string side. Its a minor problem but it bugged me because I knew it would never adjust as nicely (set up action) as my other guitars.

    I've been aware of some fret buzz lately, so I examined the neck to find it had settled virtually straight. So I decided to adjust the truss rod to add some relief. To my dismay I find the truss rod is already completely slackened off ! There is no adjustment.

    I have just called the shop (Authorised PRS dealer) I bought it from to arrange a return visit.

    I've never encountered a problem like this before in 48 years of playing.
     
  2. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

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    Does it have a two-way truss rod?

    Just a thought.
     
  3. Rider1260

    Rider1260 New Member

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    sergiodeblanc and Alnus Rubra like this.
  4. merciful-evans

    merciful-evans New Member

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    I know how its supposed to work. I only wish it did.
     
  5. Gigi

    Gigi New Member

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    If the neck is twisted it's not a matter of truss rod i'm afraid...
     
  6. merciful-evans

    merciful-evans New Member

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    Oh I know.

    After speaking to Guitar Village yesterday I decided to get the neck twist addressed. Its never stopped bugging me. That should mean invoking the warranty. The thing is, if the neck is replaced, PRS probably wont have the fingerboard reclaimed wood. I really do not want a rosewood replacement.
     
  7. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

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    See Michael’s video, I think it’s on you tube, there was a veritable stock pile of timber!
     
    merciful-evans likes this.
  8. Gigi

    Gigi New Member

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    Well if it's not too much twisted i think a good luthier is just going to level it.
    But i hope that is something that the warranty covers if you bought it brand new.
     
  9. merciful-evans

    merciful-evans New Member

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    I posted here yesterday but something must have gone wrong. ?!

    So once again...

    Yesterday morning I took the CE24 to Guitar Village in Farnham and they have it now. They will send it on to PRS Centre uk (uk & eu) for evaluation. It is covered both by warranty and their own 1 year cover.

    Hopefully both problems will be dealt with and rectified. Fingers crossed!
     
  10. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

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    I’m sure PRS will want to resolve this to your satisfaction!

    If you haven’t already, check out the amazing job that they did with @windsongstudios ”aurora borealis” guitar of wonderment!

    Sending you positive vibes!
     
    merciful-evans likes this.
  11. JJJ

    JJJ asleep

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    FWIW I have noticed on all sorts of guitars and basses, including PRS, that there is very slightly less relief on the treble side of the neck compared to the bass side... I think that's just going to happen no matter what, unless you have two rods like a Rick or you've got an extra stiff multi piece.

    The tension is not the same across the strings after all

    An actual twist is an issue though and that sucks, I hope they fix it. The easiest way would be to level the board and refret it rather than build a new neck
     
  12. merciful-evans

    merciful-evans New Member

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    Yes most of my guitars have the less relief on treble side. This is a good thing as the heavier strings have more amplitude so need that extra room to vibrate. I think it works out because the wound strings exert more pull on that side.

    The problem with my CE24 is that this is the other way around with almost no relief at bass side and more relief on treble side. The additional problem of course is that the truss rod is not working. The nut spins freely on the spline.

    Odd that neither of these things were noticed at QC check at PRS.


    PS
    Rics: Yes I have a Ric also and the 2 trussrods allow for precise adjustment.
     
  13. merciful-evans

    merciful-evans New Member

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    update: And good news

    Had a call from Mark at Guitar Village. PRS have confirmed that the neck is twisted and have requested replacement from USA. The
    newly built neck on its way to UK now.

    That's a good result and a much quicker turnaround than I was expecting. It should be available to collect next week. :)

    Lucky its a bolt on neck
     
    garrett, Dirty_Boogie, bodia and 2 others like this.
  14. pac90

    pac90 New Member

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    Awesome, whatabrand again.
     
  15. Alnus Rubra

    Alnus Rubra Loving nature’s wonders

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    Really glad for you MErciful:D
     

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