Bought a brand new Cu24 WL from an AD. No tags or COA, is it normal?

[opnoob]

Hey guys, I recently bought a WL Cu24 from an authorized dealer. I noticed it didnt come with any sort of documentation or tags. Just the tremolo bar, a general PRS pamphlet, keys for the case and the trussrod tool. Is this normal? I would expect atleast some sort of card that outlines the model, specs, etc? Also, I noticed in some Youtube unboxing videos that the hard cases for the WL guitars look way nicer than the one I got. I got a standard black hard case but the ones on Youtube from "Peaches Guitars" look like the cases have gold buckles, brown edges and almost like a patterned suede-y material? It would be nice to get some feedback on if this was all normal.. Thanks

Pics for viewing pleasure:





Leo

 

[SinSir]

Contact the dealer and if that doesn't work contact PRS. It'll be made right one way or another. But start with the dealer. These things will get sorted.

 

[goat-n-gitter]

It should have had a hangtag at least. Which case is included is part if how the dealer specs out the wood library run he orders, so it's possible they didn't upgrade the case. Both of my WLs have different upgraded cases.
That is a beautiful CU24, by the way!

 

[László]

It should've come with a hang tag. It also should've come with the Artist case you've mentioned, though it's possible the dealer didn't include the upgraded case in their specs for the guitar. Possibly they put it in the wrong case, or possibly something else is amiss.

WL and Core guitars don't come with a COA. PS guitars come with a certificate showing the specs.

I'd give the dealer a call.

 

[DISTORT6]

At least the guitar is beautiful and arrived safe & sound!

 

[sergiodeblanc]

At least the guitar is beautiful and arrived safe & sound!

I had to check and make sure it wasn’t the same one with a “mole”.

 

[sergiodeblanc]

It’s “normal” if you bought it at Guitar Sent Her.

 

[bodia]

It’s “normal” if you bought it at Guitar Sent Her.

Totally agree with this. They are the WORST when it comes to this kind of stuff.

 

[opnoob]

Thanks for the reply guys, shop just basically just said they have no clue where the hang tag is.. not gonna lose sleep over it but it would have been nice to keep for collections sake.

 

[Alnus Rubra]

Hope you get the case though.

 

[opnoob]

Hope you get the case though.

Ah, they said its the correct case. As someone pointed out, the dealer chooses the case style and I guess they ran out of imagination.

 

[xxxadixxx]

2 out of 3 of my "new" PRS guitar purchases, all from authorized Dealers, did not come with a hang tag. 1 of them also did not have the MODCAT sticker on the case. Both of the ones missing tags sat in the stores for some time (~9 months and ~4 yrs (NOS Soapbar)). I have to admit I was disappointed with both of the missing hang tags, but I bought the guitars to play and the hang tags do not affect that purpose.

I guess all of that is to say, you are not alone with a missing hang tag and it is a bummer. It looks like a great guitar and I hope you enjoy it!

 

[opnoob]

2 out of 3 of my "new" PRS guitar purchases, all from authorized Dealers, did not come with a hang tag. 1 of them also did not have the MODCAT sticker on the case. Both of the ones missing tags sat in the stores for some time (~9 months and ~4 yrs (NOS Soapbar)). I have to admit I was disappointed with both of the missing hang tags, but I bought the guitars to play and the hang tags do not affect that purpose.

I guess all of that is to say, you are not alone with a missing hang tag and it is a bummer. It looks like a great guitar and I hope you enjoy it!

Thanks man! Yeah, its my first PRS and it would have just been nice to have as something to commemorate decades from now when it moves hands to my children. Like I said, not losing any sleep over it, its not a big deal, the guitar is wonderful now I just have to get the skills to match lol

 

[dmatthews]

Gorgeous, congrats!

 

[ScottR]

It’s “normal” if you bought it at Guitar Sent Her.

Ain’t that the truth!

To the O.P. I had a similar experience with MF(rs). I sent mine back mainly because they sold me a floor model but sold it to my wife as new. Anyhoo, I found the right person that apparently had enough horsepower to get me taken care of promptly (full refund). That guitar is stunning so I wouldn’t want to send it back. Apparently, switching cases (paperwork,case candy, etc) is a thing. A non-acceptable thing, but a thing none the less. I would definitely be hitting up the dealer and go from there.

Enjoy your new guitar! Congrats on the score! Hopefully they will get you sorted out sooner rather than later.

 

[opnoob]

Ain’t that the truth!

To the O.P. I had a similar experience with MF(rs). I sent mine back mainly because they sold me a floor model but sold it to my wife as new. Anyhoo, I found the right person that apparently had enough horsepower to get me taken care of promptly (full refund). That guitar is stunning so I wouldn’t want to send it back. Apparently, switching cases (paperwork,case candy, etc) is a thing. A non-acceptable thing, but a thing none the less. I would definitely be hitting up the dealer and go from there.

Enjoy your new guitar! Congrats on the score! Hopefully they will get you sorted out sooner rather than later.

Thanks for the input, yeah the shop is 4 hours away from me so, I wont make a big deal of it. I figure this was also a "display" model at the shop but upon close inspection I did not see any signs of playing or even light scratches. Though its a little marked up now that I've been playing in non-stop for a week lol. I got a great deal on it and I absolute love how it looks and plays.

 

[Alnus Rubra]

Thanks for the input, yeah the shop is 4 hours away from me so, I wont make a big deal of it. I figure this was also a "display" model at the shop but upon close inspection I did not see any signs of playing or even light scratches. Though its a little marked up now that I've been playing in non-stop for a week lol. I got a great deal on it and I absolute love how it looks and plays.

Best carve your initials in the headstock.

 

[opnoob]

Best carve your initials in the headstock.

Who needs a hang tag when you can just carve it right into the neck