Big shout out!!!

[vchizzle]

To @Shawn@PRS and the service department at PRS. They seriously went above and beyond for me recently and I can’t thank him/them enough!

I don’t need PRS customer service often, but when I do...

 

[dmatthews]

To @Shawn@PRS and the service department at PRS. They seriously went above and beyond for me recently and I can’t thank him/them enough!

I don’t need PRS customer service often, but when I do...

Dude... I am ALL THE WAY THERE WITH YOU!
Such a class act. I've needed assistance on 3 or 4 occasions and every time the response and service has been stupendously good!
I will be a die hard PRS fan forever because of two things. The guitars, and the service.
Both are top notch and without competition.

 

[sergiodeblanc]

I recently went through the proper channels and emailed CS with a question, and it was prompt, courteous, and completely answered my question.

That poor bastid @Shawn@PRS still had to be the one to answer my question but, he was so legit about it.

 

[bodia]

I certainly agree with you guys. The Customer Service team is outstanding. I've had nothing but positive interactions with them whether it be a silly question, a warranty issue, or a PTC project. Top notch, hands down.

 

[Muybien04]

I completely agree. In picking up some used PRSi, there were certainly a number I checked out first and they were always so nice and responsive. Really above and beyond, such a great brand.

 

[ScottR]

Yup 100% agreed!!!best in the business! I've never had anything but beyond pleasant experiences with Shawn and the crew. IMHO EVERY company should take lessons from them. Kudos boys and girls!!

 

[László]

I've had astoundingly good customer service from PRS. I can't think of another company that I've had more pleasure dealing with.

The other part of the equation is that the guitars are so great, I'd probably buy them even if the customer service wasn't this good.

Also Shawn is great, the PTC is great, and Paul Smith is a pretty excellent dude.

 

[Tosca]

It’s almost a shame that the quality of their instruments is so high...So you don’t get to talk to them often. It’s always a pleasure, and the answer is always “yes”.

 

[Fram]

I would also like to add that PRS in the UK must have learnt something from the US guys, as they too are brilliant !!!

 

[László]

29 years for me. Nothin' but pleasure from these wonderful instruments, and great manufacturer!