Stopped into Best Buy a few weeks back, to get a gadget for my wife. Along the way I decided I wanted to see if they had a new Mac Pro, as a few stores had them in stock.
"This guy's the Mac expert," said the first person I asked, introducing me to a young geek.
"Great," I said. "Looking for a Mac Pro."
The guy leads me to the MacBooks. "Here ya go," he said.
"That's a MacBook Pro," I said. "I want a Mac Pro."
"No such thing as a Mac Pro," he replied.
"You're the Mac expert?"
"Yeah, been into them for years."
"Got a computer nearby?"
"Sure."
"Go the Apple website and educate yourself," I said. So he went over to the computer, looked at the website, and looked at me like a deer in the headlights.
"That's a Mac Pro," I said.
"That's a Mac Tower," he said. "No such thing as a Mac Pro." This despite, you know, the fact that they've been making these for years and it says "Mac Pro" on the website. I knew I was dealing with an idiot who didn't know a thing and did not deserve to be an Apple dealer.
So I walked out.
That's what you need to do with your local dealer. Walk out, and find someone who understands the product line.