Any order hiccups with Mannmade?
- Thread starter S2C22
- Start date
WEDGE
Zombie five, DFZ
They have always been spot on for me. Call them and see if things are processing with your order.
bodia
Authorities said.....best leave it.....unsolved
Ditto. I'd call. One of the NOS trems I ordered (in gold) had to be made. There were a couple of delays, but Roxanne emailed me several times to keep me up to date.
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dogrocketp
I drank the PRS kool aid, and it was tasty!
I’ve always had good service. Are they on vacation?
Black Plaid
Other Alan!
This term, I do not think it means what you think it means.
WEDGE
Zombie five, DFZ
Talking about a one piece trem made to spec of the OG ones I am sure
Pretty sure he does.
John sells many parts that are made exactly as he did back in the day for production PRS models and some had been sitting on the shelf for quite some time. The description stuck, especially for some of the bridges.
bodia
Authorities said.....best leave it.....unsolved
Sure does. That is what John calls it.
http://www.mannmadeusa.com/products/bridges/vibrato-bridges/2000-nos-prs-bridge/
Black Plaid
Other Alan!
That's crazy. I don't think you can just claim trademark a common term and then change its meaning. Maybe NOS doesn't stand for New Old Stock to Mr. Mann?
Nothing against his stuff, it's all topest-notch, I have bought stuff from him and never regretted it.
P90s
New Member
- Joined
- Jul 16, 2013
- Messages
- 204
My experience: John isn't a businessman. He's an incredibly gifted artisan who produces wonderful products and knows more about PRS guitars than anyone you're likely to meet. But, as for things like prompt email replies, order status updates, and other stuff....that's really not who he is. We all have different gifts.
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"NOS" does indeed mean New Old Stock.
That bridge is made from the same original casting, to the original specs that I produced for PRS.
Given that everyone here (except me, uses screen names) I can't reply directly to any person's order issue here on the forum, as I don't know who you are.
All emails that we receive are usually answered within 24 hours during regular business hours.
I am not Amazon... I do not work 24-7.
I am a small business, however I am not a "one man show".
I do have staff who answers the phone and emails promptly every day during our business hours (Tues - Sat 10am - 6pm)
As many of you know, I often answer the phone and reply to emails after hours too!
If you haven't received a reply, that probably means your email has not been received or got stuck in spam mail.
If you feel you have been ignored, why not pick up the phone and call me? I'm quite busy, but I'll take the time to talk with you and make sure I resolve any issue you might have.
Regards,
John Mann
John,
First let me tell you how much I appreciate your products. You had parts in stock that were back ordered everywhere else. I understand you are far from a mass production shop. I placed my order on a holiday weekend and I had no expectation of it shipping earlier than it did.
As someone who has a part time gig running his own consulting shop I know how it can be. I tell my clients straight up that what I am doing for them is a side gig so they get a discount, but they can’t expect the responsiveness they might get hiring a full time consultant.
I respect the limitations that come with running a small shop, I look forward to ordering more parts for my guitars from you in the future.
First let me tell you how much I appreciate your products. You had parts in stock that were back ordered everywhere else. I understand you are far from a mass production shop. I placed my order on a holiday weekend and I had no expectation of it shipping earlier than it did.
As someone who has a part time gig running his own consulting shop I know how it can be. I tell my clients straight up that what I am doing for them is a side gig so they get a discount, but they can’t expect the responsiveness they might get hiring a full time consultant.
I respect the limitations that come with running a small shop, I look forward to ordering more parts for my guitars from you in the future.
Black Plaid
Other Alan!
Thanks for popping in for a quick explanation! That is quite interesting, and in this case we (the society for lexical pedantry) shall accept this evidence. The Miriam-Webster goons have been recalled, your pencils shall not be harmed on this day.
